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BTB Member Feedback Form
We're committed to making your journey with us at Between The Bumpers not just fulfilling, but truly exceptional. To achieve this, your insights and experiences are invaluable.
This survey is your platform to voice what you love, what you think can be enhanced, and any new ideas you have that could elevate your experience at BTB
.
We encourage you to share your thoughts in detail, as each response is a step towards enriching the BTB community and the quality of services we offer. Let’s work together to make your fitness journey with us even more rewarding!
In order to continue to make BTB the best that we can
we encourage you to be as honest and transparent with your feedback as possible
(We wont be offended!). As it is only through honest appraisal and feedback that we will be able to get better as a gym!
You will also have the option at the end of the survey to identify yourself, however you are welcome to remain anonymous if you would like.
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* Indicates required question
How long have you been a member?
0-6 months
6 months to 1 year
1-2 years
2-3 years
3-4 years
4+ years
Other:
Clear selection
Which neighbourhood do you live in?
Stittsville
Kanata
Richmond
Munster
Carleton Place
Almonte
Nepean/Barrhaven
Online Client (10+ KM From Gym)
Other:
Clear selection
Which service do you currently use at the gym?
Please check
all of the services
you currently use.
ExpressFit Class
Strength & Conditioning Class
Personal Training
Semi-Private Training
Corporate Training
Open Gym
Post-Natal Recovery Class
Other:
Overall, how satisfied are you with the gym facilities, equipment, and layout?
*
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
What would you suggest to improve the facilities?
This could be new equipment, a change in the floor plans, what ever comes to mind, there are no wrong answers.
Your answer
How would you rate the gym cleanliness and maintenance?
*
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
What would you suggest to improve the facility cleanliness and maintenance?
Your answer
How would you rate the gym schedule?
*
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
How would you suggest improving the schedule to better fit your needs?
Would you like to see the addition of new class times, if so when?
Are you interested in more Open Gym Slots if so when?
Is there something else that comes to mind with our schedule...
Your answer
How would you rate the gym services being offered?
*
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
How would you suggest improving the gym services?
What services would you like to see, or how would you like to see the current services changed?
Your answer
What would you like to see added or improved at BTB?
This could be new services, improved coaching quality, heck it could be better music, or a new logo! What ever comes to mind, please let us know!
Your answer
Which service do you currently use
MOST
at the gym?
Group Classes (Adults)
Personal Training
Semi-Private Training
Corporate Training
ExpressFit
Online Training
Post-Natal Recovery Class
Alumni (Former Member)
Other:
Clear selection
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