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Best Online Concierge 2016
A highlight of the 20th Hotel Technology Summit, the Middle East Smart Hotel Awards 2016 reward the most high-tech hotels in the Middle East.

The Best Online Concierge category rewards a property for engaging with guests and providing them with an excellent customized services via online hotel concierge.

Criteria for evaluation include:
• Simplicity of using the online concierge for customers
• Benefits to guests
• Customer satisfaction and loyalty
• Return on investment
• Creativity and uniqueness of online concierge
• Number of reservation of services available (transport, tours, restaurants, spa treatment, attractions etc)

To learn more about the summit, please visit www.hotelexpansion.com

Property information
Name of the property
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Name of the hotel group
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Please specify your property category
Required
Address
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Average Occupancy from July 2015 to June 2016 (%)
Revenue per Available Room (RevPar) from July 2015 to June 2016 (US$)
Average Daily Rate (ADR) from July 2015 to June 2016 (US$)
Average Guests’ Length of Stay from July 2015 to June 2016 (in days)
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Yearly revenue
Nominator information
Name
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Job title
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Email address
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Mobile number
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Technology Excellence
Please complete the following information (Max 500 words per each answer)
1. Please explain why your property deserves to win the Best Online Concierge Award.
Your answer
2. Please describe your online concierge system, the nature of software or App, how it works etc.
Your answer
3. Please describe the simplicity, reliability and security of your online concierge system.
Your answer
4. What are the main benefits for customers?
Your answer
Should you wish to attach any supporting document to your application (presentation, award certificates, letters of recommendation, etc), please send them via email or wetransfer to hotelawards@naseba.com.
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