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Best Online Concierge 2016
A highlight of the 20th Hotel Technology Summit, the Middle East Smart Hotel Awards 2016 reward the most high-tech hotels in the Middle East.

The Best Online Concierge category rewards a property for engaging with guests and providing them with an excellent customized services via online hotel concierge.

Criteria for evaluation include:
• Simplicity of using the online concierge for customers
• Benefits to guests
• Customer satisfaction and loyalty
• Return on investment
• Creativity and uniqueness of online concierge
• Number of reservation of services available (transport, tours, restaurants, spa treatment, attractions etc)

To learn more about the summit, please visit

Property information
Name of the property *
Your answer
Name of the hotel group *
Your answer
Please specify your property category *
Your answer
Average Occupancy from July 2015 to June 2016 (%) *
Revenue per Available Room (RevPar) from July 2015 to June 2016 (US$) *
Average Daily Rate (ADR) from July 2015 to June 2016 (US$) *
Average Guests’ Length of Stay from July 2015 to June 2016 (in days) *
Your answer
Yearly revenue *
Nominator information
Name *
Your answer
Job title *
Your answer
Email address *
Your answer
Mobile number *
Your answer
Technology Excellence
Please complete the following information (Max 500 words per each answer)
1. Please explain why your property deserves to win the Best Online Concierge Award. *
Your answer
2. Please describe your online concierge system, the nature of software or App, how it works etc. *
Your answer
3. Please describe the simplicity, reliability and security of your online concierge system.
Your answer
4. What are the main benefits for customers? *
Your answer
Should you wish to attach any supporting document to your application (presentation, award certificates, letters of recommendation, etc), please send them via email or wetransfer to
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