Corporate Social Responsibility in the Nigerian Banking Industry

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In partial fulfilment of my postgraduate degree, I am undertaking a dissertation on Corporate Social Responsibility (CSR) within the Nigerian Banking Industry. I would be very grateful if you are able to take the time to complete the following questionnaire, it should take approximately 8-10 minutes to complete and as no personal or bank names are asked for,please be assured that all information gathered is treated with the utmost confidentiality.Kindly just fill in what you can and it will be a great help with my research. Thanks for your time.

Which applies to you?I am a *

Bank employee

Customer

Other:

Required

Have you ever heard of the word CSR as Corporate Social Responsibility? *

I am aware of CSR( go to next question)

I might have heard of CSR(go to next question)

I have no idea of CSR(go to required questions with the symbol * and submit)

Which of the following best describes CSR to you?

“A concept whereby companies integrate social and environmental concerns in their business operations and in their interaction with stakeholders on a voluntary basis.”

“Corporate social responsibility is essentially a concept whereby companies decide voluntarily to contribute to a better society and a cleaner environment.”

“The commitment of companies to comply with their required legal obligations, and environmental and health and safety regulations across all business practices.”

The donation of large sums of money to institutions and/or individuals by companies and financial contributions to neighbourhood projects.

Clear selection

Which of the following practices will you not overlook among a bank's practices? *

Please tick top three.

Use of children as labour in supply chain

Scandals involving top management staff of the bank

Poor working conditions for bank staff

Environmental pollution due to banking operations

Discriminatory practices(based on gender, looks, religion, race e.t.c)

Lack of professionalism among employees

Weak corporate reputation

Tax evasion

Other:

Required

The following are important issues under CSR within my bank:

Please rate using 5- Strongly agree 4-Agree 3-Don't know 2-Disagree 1- Strongly disagree

Corporate image

Philanthropy & Donations

Sustainability

Stakeholder management

Supply chain monitoring

Staff training & education on CSR issues

Employee welfare

Environmental concerns - Recycling

Impact on society

Clear selection

How correct are the following statements?

Yes

I don't know but would like to

I don't really care

I am knowledgeable on CSR

I am aware of the CSR initiatives of my bank

CSR is becoming more prominent in recent years

My bank has always had a strong emphasis on CSR

Society is becoming more dependent on CSR banks

I want my bank to be proactive in CSR related issues

I know of other banks that are CSR compliant

Clear selection

If your bank were to adopt or has adopted CSR practices, which of the following do you think should be the driver(s) for their approach?

(You can select more than one)

Gaining a leading edge in business over rival banks

Attaining legal requirements to maintain accreditations

Enhancing sustainability

Improving stakeholder relationships

High Employee retention

Meeting shareholders' expectations

Improved public relations & corporate image

Reducing environmental impact of operations

Other:

What do you believe to be the biggest obstacles to integrating CSR in Nigeria?

Please tick more than one if applicable

Lack of knowledge among Nigerians

Weak legislation on CSR practices

Lack of funds within companies

Lack of support from top management

Lack of obvious benefits of CSR practice

Lack of enforcement by regulatory bodies

Low level of literacy

High level of corruption

I don't know

Other:

Do you have more than one bank holding your accounts?

Yes

If CSR practices were to greatly improve in Nigeria resulting in higher levels of public confidence, how likely are you to demand compliance from your bank(s) ?

Very likely

Can't be bothered

Clear selection

How pleased are you with your bank regardless of CSR practices? *

Extremely pleased

Not at all pleased

If CSR is to be practised at an additional cost, who should shoulder this amount? *

The Bank

The Customers

Both

Forget about CSR

As a Nigerian bank customer/employee,can CSR play a role in your bank selection choice?

Yes

Maybe in the future

Clear selection

PERSONAL QUESTIONS

Where have you lived in the past 5 years? *

Within Nigeria

Outside Nigeria

Sex *

Male

Female

Age group *

18 - 29 years

30 - 39 years

40 - 59 years

>60 years

Required

Submit

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