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How many employees are in your company?
Less than 50
Between 51 and 200
Between 201 and 1,000
Between 1,001 and 5,000
More than 5,000
Is there a separate KYC operations team? Or is it part of Compliance Team?
Separate KYC Team
Part of Compliance
How many members are in your team?
Please list the roles in your KYC team
What drives growth in your team?
Number of existing customers
Volume of customers being onboarded on a monthly basis
Percentage of customers that have to be reviewed manually
Number of geographies in which you operate
What feature set you consider necessary to drive efficiencies in your KYC process? (the features below are all currently supported by the IdentityMind platform. If you need further information about any of these features please contact us at
Dynamic risk categorization. Enables calculating the appropriate risk profile to evaluate a user or transaction based on the real-time customized risk matrix.
Integrated third-party vendor solutions. Ability to access data and technology providers within the same platform.
Integrated risk and fraud. Inform the KYC process with risk assessment and fraud prevention.
Operational workflow support. Ability to create users and roles, and define escalations within the platform that facilitate communication across users and decisioning process.
Case management. Functionality to take alerts, and exceptions into proper cases, that can be analyzed, reviewed, and reported if necessary.
Reports for auditors. Specific workflows and views into the system data to facilitate and support regulatory and internal audits.
Analyst performance report. A report that quantifies analysts activities and compares it to the overall team statistics.
Open API for workflow management. Manage queues and cases through APIs to allow external systems to move operations along.
Integrated sanctions/PEP screening. Ability to integrate sanctions and PEP screening into the workflow process.
Multi-jurisdiction process management. Record and enforce different timelines for alert resolution and reporting based on each configured jurisdiction.
Integrated SAR filing (or equivalent). Produced well-formatted SARs (and equivalent in other jurisdictions) and enable tracking and electronic filing as allowed by the regulatory entities.
Integrated corporate email. Connect with corporate email system to create templates of communication to customers to support record keeping and collection of documents.
What do you consider your top three challenges to scale your KYC operations?
Manual Review / Enhanced Due Diligence Cost
Lack of technical resources to integrate technology
Cost imposed by regulatory processes
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