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Remedy Request Form
This online form applies to flower and manufactured product purchased from Connected/Alien Labs that was later discovered to be defective. You must submit this form within 24 hours ONLY if your issue includes any or all of the following:
(1) Shipment containing goods that differ from the shipping manifest.
(2) Shipment containing any goods that were damaged during transport.
(3) Shipment containing goods that are non-compliant with labeling requirements, including COA, or exceed expiration date.
If you discover that manufactured goods are defective, you must REJECT the goods within 24 hours of receiving. Or, if the manufactured product is found to be defective by a customer at a later date, you must complete this form with additional details.
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