Complaints Procedure
The purpose of this document is to inform the service users of Community Response about their right to make a complaint, the channels through which a complaint can be made, and the subsequent procedures of how complaints are handled, and ultimately resolved.

Definition of a Complaint
- (Definition as per the Health Act 2004)
‘‘complaint’’ means a complaint made under this Part about any action of the Executive or a  service provider that—(a) it is claimed, does not accord with fair or sound administrative practice, and adversely affects the person by whom or on whose behalf the complaint is made;
 
 
Who can make a Complaint?
-  Any person who is being or was provided with a health or personal social service y the Executive or  Service Provider or who is seeking or has sought provision of such service may complain, in accordance with the procedures established under this Part, about any action of the Executive or Service Provider that-
 
              (a)  it is claimed, does not accord with fair and sound administrative practice, and
 
              (b)  adversely affects or affected that person.  


What period of time does your complaint relate to? *
This does not have to be exact but an estimate of month and year will assist our investigation into your complaint,.
MM
/
DD
/
YYYY
What aspect of the service does your complaint relate to? *
If Other please list below
Your answer
Please outline the details of your complaint below? *
Your answer
Name
This field is not required but if you wish to include your name please do so, this will not be revealed to any staff members whom the complaint may relate to. Your privacy will be respected at all times
Your answer
Telephone Number
This field is not required but if you wish to include your name please do so, this will not be revealed to any staff members whom the complaint may relate to. Your privacy will be respected at all times
Your answer
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