Nails:

Accidents: Although accidents are very rare, there is a risk when dealing with animals. Grooming equipment is sharp, and although we use extreme caution and care in all situations, possible problems could occur including cuts, nicks, scratches etc. In most cases this can happen when an animal is wiggling or moving around. Your pet’s safety and comfort is our number one priority. In the event an accident does occur, you will be notified of the accident. If the establishment feels it is serious, and the owner is not on-site, immediate veterinary care for your pet will be seeked with the closest vet clinic.

Emergencies: In the event of an emergency, I authorise this establishment to immediately seek professional veternarian attention for my pet (at my expense). I understand that all attempts will be made to contact me in the event of an emergency.

Core Vaccinations & Nexguard / Revolution: All cats are strongly recommended to be current on all vaccinations.
- FVRCP (Triple Vaccine)

- Panleukopenia (FPV)

- Hepesvirus & Calicvirus (FHV / FCV)
Keeping your cat's current with their immunization will help to prevent diminish the severity of infection in your pet. With the recommendation that all cats visiting us be vaccinated against the above, if a pet should become infected, all treatment and costs associated shall be the pet owner’s responsibility. 

Flea & Ticks: The establishment strives to be a tick-free and flea-free salon.  If your pet has any ticks or fleas, they will be deticked immediately. This is chargeable depending on how serious the issue is. If you do not want them to receive one, you can reschedule your appointment after the problem is taken care of by you. 

Dangerous or Aggressive Animals—Refusal of Services: The establishment has the right to refuse any services at any time. In the event that your pet is too stressed or becomes dangerous to groom, the establishment has the right to refuse grooming services, stop grooming services, or cancel grooming services at any time before, during, or after grooming and client will be charged a grooming fee (for what was done up until that point).    

Shaving of cats: We highly advise against shaving, as it will eventually ruin the coat and risk of developing Post-Clipping Alopecia as it will disrupt the proper shedding process. These breeds have a color coat, top coat (protective barrier) and undercoat (protection from heat and cold), shaving of these breeds exposes the undercoat and when two coats grows they no longer “blend” properly to allow maximum protection neccessary or maintain the look the breed is known for.

Interruptions During Grooming Services: For the safety of the animals being groomed, as well as the professional pet groomer, it is asked that you do not interrupt the groomer during grooming. Every effort will be made to insure your pet is groomed as safely as possible, but an excited pet can be dangerous to continue to work on.  After dropping your pet off, please do not stop back in the shop until you have received a phone call from us that your pet is ready.  If you have any questions after drop off, please call us.

Matted Coats: Animals with severely matted coats require extra attention. Mats in an animal’s coat grow tight, and can ultimately damage and tear the animal's skin, which provides a breeding ground for parasite infestations.

The establishment will not cause serious or undue stress to your pet by dematting. Mats can be very difficult to remove, and may require the pet to be shaved.  Removing a heavily matted coat can cause nicks, cuts or abrasions due to skin growths trapped in the mats. Heavy matting can also trap moisture and urine near the pet's skin allowing mold, fungus or bacteria to grow, producing skin irritations that existed prior to the grooming process.

After-effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to regrow.  In some cases, pets may also exhibit brief behavioral changes. Prevention is the best defense by scheduling regular grooming appointments, every 4 weeks.  If your pet needs to be shaved to remove matting, by signing below, you acknowledge that you agree to this procedure, and any risk. There will be an additional charge of $15 to $20 for this process: it is time consuming, and causes extra wear and tear on grooming equipment.

Cancellations/No Shows: If you are going to miss your appointment for any reason, please contact us ASAP. We require at least a 24 hour notice for all cancellations or reschedules to allow us time to fill the space with a customer from our waiting list. We will hold grooming appointments for 15 minutes past the scheduled drop off time. Appointments later than 15 minutes may be released based on demand.

Satisfaction: Your satisfaction is very important to us.  If you are unhappy for any reason with your groom, please inform us IMMEDIATELY upon pick up of your pet.

Late Pick Up Fees: Unlike many salons in town, we allow our customers to leave their cats with us until close of business (6 pm) at no additional charge. We do know that “things happen” and therefore we give you a 15 minute cushion past our closing hour to pick up your pet. Anything past the 15 minute cushion we charge $0.50/minute for every minute you are late past close of business.