Chromecast - Black screen/No signal survey

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Answer the following questions for us to better analyze the issue.

Full name *

Email address

Providing your email address is optional. We may have a few follow up questions and/or suggestions on how you may be able to resolve your issue.

What best describes the issue you’re experiencing? *

I see a black screen shortly after plugging in my Chromecast

I see a ‘No Signal’ error message on my TV when I plug in my Chromecast

I see an intermittent (ie. flickering) black screen or static when using my Chromecast

I see a black screen only when casting content to my Chromecast

When your Chromecast is powered on, what color is the LED light on the Chromecast? *

Blinking white

Solid white

Blinking red/orange

Solid red/orange

No light is coming from the Chromecast

Other:

Which Chromecast device do you have? *

Chromecast (1st gen)

Chromecast

Chromecast Ultra

Where is your Chromecast device directly plugged into? *

HDMI port on my TV

HDMI port on my Audio Video Receiver (AVR)

HDMI port on my sound bar

HDMI port on my HDMI switch

What TV make and model are you using with your Chromecast device? *

If your Chromecast device is not plugged directly into a TV, what is the make and model of the device that it is plugged into? *

Has your Chromecast device ever worked properly with this particular TV? *

Yes

When did this issue first start? *

(ex. 1/22/2016)

YYYY

Does the issue come and go, or is it always happening? *

Comes and goes (ex. can use device intermittently to stream videos)

Always an issue (ex. device can't be used. See a black screen all the time)

Other:

Does your Chromecast device work with another TV? *

Yes

I don't have another TV set

If you said yes to the previous question, what is the make and model of the TV that works with your Chromecast device? *

When you reboot (simply unplug/plug the power source from your Chromecast device) your Chromecast device, what is the last thing you see on your TV before the screen goes black? *

To reboot, unplug the Chromecast device from the power source and then plug it back in

I see “Chromecast…” on the bottom of the screen

I see the “Chrome” spinning animation

I see the backdrop images (pictures displayed on TV when Chromecast is idle)

I see a “No Signal” error message

I only see a black screen

Other:

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