Device Troubleshooting and Computer Usage

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Enter your name here *

If my office phone refuses to reboot, what do i do? *

2 points

Report the issue via myDay using another staff phone

I do not need to work that day until the phone is repaired

Wait untill after 24hrs to reboot the phone again.

What are most common pending issues with staff in device setup? (select multiple) *

5 points

MDM

Airtime not sent by consoles

Home location not updated

New assets form not submitted

Camera Missing Location (for FOs)

doForm not updated (for FOs)

Required

What actions do I take if my staff or I is pending MDM? (select all that apply) *

3 points

Report the issue to console@newincentives.org

Ensure all data have been submitted

Reset the device

Ensure only work profile is selected in your Gmail account

Turn on device location and restart the phone

Required

What actions do I take if my staff or I is pending 'Home Location'? (select all that apply) *

4 points

Go to myDay app

Update home location via Zoho app

Select street location from left vertical menu

Report the issue to opshelp@newincentives.org

Click on location accuracy to ensure 5m

Add it and click save

Required

What actions do I take if my staff or I is pending 'New Asset'? (select all that apply) *

3 points

Report the issue to HR

Go to Zoho peoples app

Update incident report in myDay app

Select asset management

Fill out new assets form and click submit (this is usually compulsory whenever new devices are handed to staff)

Required

What basic computer knowledge do I need to have as a manager? (select all that apply) *

4 points

Navigating google sheet, doc, and powerpoints

No need since i can do my tasks on my phone

Simple copy/paste and text formatting

Composing emails

Creating labels and ensuring my inbox is having zero emails

Required

What do I do when myDay app refuses to sync? *

2 points

Restart the phone

Check that your internet connectivity is good

Open the app again

If those did not work, send a screenshot to opshelp

All of the above

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