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Exclusive Care Survey
We care what you think about us! Our number one goal is to provide quality health care services at the lowest cost to you, our valued members. Please help us to continue serving you and identify the areas where we can do better. Please rate the services you receive from physicians, hospitals, health care providers, and our Exclusive Care staff. All responses will be kept confidential.
Why did you select Exclusive Care? *
How long have you been a member of Exclusive Care? *
Would you recommend Exclusive Care to another employee? *
If you were to switch to another health plan next year, what would be the reason (s) for changing plans? *
Your answer
In the last 6 months did you contact our Member Services Department for assistance? *
Were you able to get the assistance from our Member Services Department? *
Were you treated with courtesy and respect from the Member Services Representative? *
In the last 6 months did you contact our Claims Department for assistance? *
Were you able to get the assistance needed from our Claims Department? *
In the last 6 months did you contact our Medical Management Department? *
Were you able to get the assistance needed from our Medical Management Department? *
In the last 6 months did you spend one or more nights in a hospital? *
If so, which network hospital did you stay in? *
How would you rate your experience at the hospital on a scale of to five, five being the highest? Please skip this question if you have answered N/A to the previous question.
Do you know Exclusive Care has a Wellness Program?
Are you aware Exclusive Care offers Primary Care services through our Center for Optimal Health, located in Jurupa Valley?
Exclusive Care offers comprehensive pharmacy services at neighborhood pharmacies and our Rubidoux Pharmacy. Have you used the Rubidoux Pharmacy?
Did you know Exclusive Care offers nutritional and physical activity consultations to its members?
If you are interested in learning about any of our programs and would like for someone to contact you, please provide us with your name, phone number and/or e-mail address.
Your answer
If you would like someone to contact you to address your concerns, please provide us with your name, phone number and/or e-mail address.
Your answer
Thank you for taking the time to complete this survey. Your comments are important to us. If there is anything else you would like us to know please comment below.
Your answer
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