Complete the following BEFORE completing this form: 1) Plug a computer directly into the NBN modem, bypassing the router.2) Try a power cycle routine once. https://birrraus.com/2016/07/27/how-to-power-cycle-a-device/
If it still isn't working, please contact your provider and contact nbn - 1800 OUR NBN or via their FB page or email: firstname.lastname@example.org
Please complete this form if you still have no working connection after completing the above.
BIRRR will do their best to help troubleshoot the issue and send your information onto provider & nbn contacts.