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SkyMuster Not Working
This form is for those who have a non-working Sky Muster install.

Complete the following BEFORE completing this form:
1) Plug a computer directly into the NBN modem, bypassing the router.
2) Try a power cycle routine once.

If it still isn't working, please contact your provider and contact nbn - 1800 OUR NBN or via their FB page or email:

Please complete this form if you still have no working connection after completing the above.

BIRRR will do their best to help troubleshoot the issue and send your information onto provider & nbn contacts.

First Name : *
Your answer
Last Name: *
Your answer
Name on the account? *
Your answer
Address of the Installation: *
Your answer
Best Contact Number: *
Your answer
Email Address: *
Your answer
Can you be contacted on Facebook ? If yes please put your name below. *
Your answer
Who is your service provider? *
How long have you been offline? *
Your answer
Have you tried to contact your service provider? *
If YES, please provide your ticket/incident number
Your answer
Have you tried contacting nbn ?
If yes please state the date you contacted nbn and provide any other relevant information.
Your answer
What is the NTD number on your modem? *
Captionless Image
Your answer
Any further information - please give as much detail as possible.
Your answer
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