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KEPUASAN PENGABDIAN KEPADA MASYARAKAT (MITRA)
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Nama
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Lembaga/Unit/Institusi/Industri
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Fakultas (jika alumni UNTAD)
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Program Studi (jika alumni UNTAD)
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Dimensi Sarana Kegiatan (Tangibles)
1. Kestrategisan lokasi kegiatan pengabdian masyarakat
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2. Ketersediaan sarana komunikasi yang mempermudah pelayanan
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3. Ketersediaan fasilitas umum
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4. Ketersediaan formulir saran
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5. Ketersediaan akses internet (WiFi)
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6. Kualitas sistem pelayanan lembaga pengabdian masyarakat
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Dimensi Kehandalan (Reliability)
7. Kemudahan mendapatkan informasi tentang sistem pelayanan
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8. Komunikasi dengan dosen dan tim pelaksana kegiatan
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9. Kejelasan informasi yang diberikan
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9. Respon yang baik dari pihak LP2M dalam menyikapi keluhan; saran; ataupun pertanyaan mitra
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Dimensi Sikap Tanggap (Responsiveness)
10. Kecepatan tindakan tim pelaksana kegiatan pada saat ada keluhan
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11. Kemudahan meminta bantuan kepada dosen dan tim pelaksana kegiatan
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Dimensi Empathy (Empati)
12. Keterbukaan terhadap kritik dan saran
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Dimensi Jaminan (Assurance)
13. Kesabaran dalam menerima keluhan
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Dimensi Kebermanfaatan (Usefulness)
14. Pendataan keperluan peserta oleh dosen dan tim pelaksana kegiatan
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15.Penyiapan kebutuhan peserta oleh dosen dan tim pelaksana kegiatan
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16. Ketercukupan jumlah dosen dan tim pelaksana kegiatan
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Dimensi Kebermanfaatan (Usefulness)
17. Kebermanfaatan materi pengabdian
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18. Kebelanjutan pemanfaatan materi pengabdian
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Saran/Masukan
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