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2017 Customer Satisfaction Survey
The Purpose Of This Survey Is To Measure Customer Satisfaction Levels By Evaluating Cincinnati Gearing Systems' (CGS) Areas Of Strength And Opportunities For Improvement. This survey was sent to all prospects that have corresponded with Cincinnati Gearing Systems in 2017. If you submitted a quote this past year but did not place an order, you may skip to section D. Thank you in advance for your participation.
Company Name
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Contact Name
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Title
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A. Company Satisfaction
Please rate the price of CGS' product(s) & service(s)
N/A
Very Satisfied
Please rate CGS' delivery time
N/A
Very Satisfied
B. Customer Service
Please rate your sales representative's availability
N/A
Very Satisfied
Please rate CGS' complaint resolution process
N/A
Very Satisfied
C. Please rate and compare CGS to similar companies
Please rate CGS' Customer Support
N/A
Much Better
Please rate CGS' Price
N/A
Much Better
Please rate CGS' Product Quality
N/A
MUCH BETTER
D. INQUIRIES
If you recently submitted a RFQ but did not place the order with CGS; please specify why CGS didn't receive the order. Select all that apply.
E. COMMENTS
Please add any additional comments in the area below.
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