100 Hostels' Beds
Please answer to the following questions:
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1. When did you open the hostel? *
2. What is the capacity of the hostel? *
(number of beds)
3.What is the average age of your customers? *
4. From which country/region do the majority of your customers come from?
5. On average how much time do your customers stay at your hostel? *
6. What kind of rooms on average are in higher demand? *
7a. In which periods you have the peak of reservations? *
(you can select more than one option)
Required
7b. Is it in any specific month?
8. How do you solve the problem of seasonality?
9. What is your annual % of filled beds?
Clear selection
10. Do you have any partnership with:
11. What are your future plans and goals for your business?
(e.g. enlarging the hostel, taking part in a community, reaching a certain % of annual bookings, etc.)
12a. What booking systems do you use? *
Required
12b. If you use other booking systems, how many of them do you use?
13. What % commission fee do you pay for their service?
(put the name of booking systems that you are using and then % commission fee you pay for it)
14. Do you use these systems to get information about competitors and most-valued services for customers? *
15. Is there any feature that you would change in these online booking systems? If yes, what?
16. What other reservation channels do you use? *
Required
17. Do you have a preferred sales channel? Why?
18. Would you find it useful to have agents in other cities who bring customers to your hostel for free? *
useless service
very useful service
19a. If you had the chance to add another source of revenues from selling beds of hostels in other cities, would you find it useful? *
useless
very useful
19b. And would you find it easy to do? *
(e.g. through existing partnerships with local youth organizations, travel agencies, etc.)
hard
very easy
20. Given that you are provided with a new online booking system and the services illustrated in questions 18 and 19, how much would you be willing to spend on promotional material for this community? *
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