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Customer Service Skills Reflection
Reflect on your efforts to improve a customer service skill this past week.
This assignment is worth 15 POINTS.
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* Indicates required question
Name:
*
Your answer
Rate your improvement of your skill:
*
No improvment.
1
2
3
4
5
Huge improvement.
What challenges did you experience while practicing/improving your skill?
*
Your answer
What successes did you experience while practicing/improving your skill?
*
Your answer
Check anything you noticed while practicing/improving your customer service:
*
Customer(s) said something positive.
Customer(s) smiled.
Customer(s) said, "Thank You."
You felt positive.
You felt motivated.
Other:
Required
What did you discover or learn about customer service this week?
*
Your answer
Will you continue to use the customer service skill you practiced this week?
*
I probably won't use it again.
1
2
3
4
5
I will use it often!
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