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Reddit Escalations

IMPORTANT

  • If your ticket is marked as "SOLVED," please reply to reopen the ticket and submit this form or your escalation WILL NOT process.

  • If your ticket is marked as "CLOSED," please file a new ticket FIRST. Escalation requests made before the four-day waiting period will NOT be processed.
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Account Deactivation Appeal Process

If you believe your account was unfairly deactivated, please follow this process:

  1. Contact support first: Email accountaccess@outlier.ai with detailed information about your situation
  2. Allow four days for review: Support needs time to investigate your case properly
  3. Provide your ticket number: Enter the support ticket number you received via email (format XXXXXXX)

What we CANNOT help with

  • Downtime (formerly referred to as empty queue or EQ)
  • Matching you to different projects
  • Adding you to Marketplace ahead of our current rollout plan
  • Triaging a Support issue (verification, worker skills, bugs, issues you can find in FAQs, etc.)
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What is your OPEN Support Ticket number? *
What is your Outlier email address? *
Please share as much context as possible regarding your issue: *
What is your Reddit username so Alex at Outlier can follow up with you if needed? *
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