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PERFORMANCE MEASUREMENT OF LAND TRANSPORTATIONS TOWARDS TRAVEL COMFORTABILITY
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What is your name?
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Questionnaire
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Age
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Gender
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Frequency of travelling
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education
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Marital status
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TRANSPORTATION FACILITIES This refers to what facilities are provided by the transport provider to consumers to meet consumer expectations when they are in travel. This instrument to measure the perception of consumers about the transportations facilities.
The facilities are in top notch condition
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The facilities that provided are helping customers
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The facilities are suitable for consumer need
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The facilities are reliable
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ROAD CONDITION This refers to the condition of the road that affect the travel journey , which is will be affect to about travel comfortability . This instrument to measure the perception of consumers about the quality of road condition.
The condition of the road is in good condition
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The road is suitable for all of transportation vehicles
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The congestion handeled correctly
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The crew of land transportation providers is polite
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SERVICE This refers to the form of systems , procedures or specific method is given to the customer needs can be met in accordance with expectations or desires of their customers with the level of perception. This instrument to measure the perception of consumers about the quality of service.
Congestion affect the comfortability of traveling
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The accuracy of services assistance is good
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Adequacy of information disseminated to potential users is reliable
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Accessibility and ease of obtaining services include location, affordability operating time (adequate service) is meet with consumer expectation
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SAFETY This refers to the safety side of the land transportations, consist of safety of the fleets, safety of the passanger and goods were transported. This instrument to measure the perception of consumers about the safety .
The safety of the passanger is well threated
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The safety of goods is well threated
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The safety standard is well equiped in the area
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I am familiar with the standards safety tools
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