Job Title: Head of Business, (Industrial Cleaning Janitors)
Location: Ikeja, Lagos

 
Mission/ Core purpose of the Job:  (Short description)
• Plan, direct and oversee all the activities of the subsidiary company
Context: (Global influences, environmental / industry demands, organizational mission, etc.)
• Company Mission, Policies, Procedures and Processes
• CleanAce Foundation budget and business plan
• CleanAce Foundation’s Brand development and sustenance
Key Performance Areas

Role/Task Complexity:
• Direct all operational aspects of the  organization (Customer Service, Human Resources, General Administration, etc) in a manner that supports the achievement of the organization’s social responsibility goals.
• Ensures that the organization’s vision is fully understood, interpreted and translated into achievable operational plan
• Drive the development and implementation of the  service plans for the organization
• Provide an enabling environment for the delivery of the organization’s expectations to time and quality
• Responsible for implementing activities in accordance with project or activity budgets
• Develops work plans, budgets and progress reports to ensure that all areas of work performance or departments are properly staffed and directed
• Provide training, coaching, development and motivation to bring out the best in each team member
• Ensure that the organization is managed with high ethical standards, and in compliance with all government regulations
• Ensures that all risks associated with the organization’s operations are proactively identified and mitigated at all times
• Ensure adequacy, effectiveness and efficiency of the company’s Policy, Processes and Procedures at all times.
• Evaluate regularly the effectiveness of operations, to see that policies are being observed and that goals are being attained
• Liaise with and attend meetings or functions necessary to perform duties and aid business and organizational development
• Plan departmental/functional training budgets, forecast cost and delegate numbers as required by organizational planning and budget
• Design training courses and programs necessary to meet training needs or manage this activities through external providers
• Organize training venues, logistics, transport, accommodation as required to achieve efficient training attendance and delivery
• Ensure the safekeeping of organization’s assets, including structures, equipment, inventory and cash
• Provide operational support to the Chief Executive Officer of the organization
• Provide operational reports (weekly, Monthly, Ad-hoc) as required to the Chief Executive Officer of the organization


Lateral dimensions of the position

Supervisory/Leadership/Managerial Complexity:
• Effective Delegation
• Resisting the urge to micro-manage
• Strong execution capacity
• Being a builder without compromising on discipline
Creativities (improvement/innovation inherent)
• Pricing and Budgeting
• Team formation
• Business Development
• Training Content Development
Vulnerabilities (control span)
• High expectations from stakeholders
• High energy environment
• People management and operations
• Dealing with employees, trainees and contractors with different level of skills, competencies and capacity
Collaboration

Responsibility towards:
• Direct Report: HODs/Unit Heads
• Lateral Reports: Executive Director, General Manager
• Matrix Relationship: Head, Internal Audit, Head, Marketing and Branding, Head, Human Resources and Admin
• Third party Relationships: Supplier, Customers
Discretionary Space

Independent thought and Judgment:
• Team Formation
• Daily Operational issues
Authorities:
• Delegation of Authority
• Processes, Policies and Procedures
• Approved business plan and budget
Minimum Requirements

Education:
Minimum of  BSC/ HND in Social Sciences or other relevant degrees
Work Experience: >10years                              Supervisory Experience: 7-8 years                                    
Training:
• Sales and Marketing
• Customer care and service delivery
• Effective communication
• Teambuilding and team management
Competencies

Knowledge:
• A track record that demonstrates energy and creativity, and the ability to successfully prioritize and manage competing priorities
• Demonstrated success in Operations Management, project planning, financial management, monitoring, report writing, and identifying and procuring technical assistance.  
• Excellent verbal and written communication skills, including presentation skills.
• Experience in data processing (Microsoft Word), spreadsheet (Microsoft Excel), E-mail, and Internet browser software
Skills / Physical competencies:
• High Energy
• Hands on approach to responsibilities


Behavioural qualities:
• Friendly
• High sense of personal responsibility
• High Integrity
• Solid Initiative
• Innovation
• Sound discretion and judgment
• Thorough and detailed
• Diligent
• No excuses
• Collaborative
• Passionate
• Proactive
• Can take ideas and turn it into effective and productive operational plan
• Can create ideas and bring out quality, high level results
General working conditions

• Demanding working hours
• Lots of operational activities
• Some level of local travelling
Quality Standards

• Time
• Quality
• Budget
• Customer satisfaction index
• Control related losses
• Risk management


Remuneration
Salary: NGN150, 000

Application Deadline
26th February 2016