BSI Financial Services, Inc. (“BSI”) collects, uses, and discloses personal information in connection with the origination and servicing of your mortgage loan and related accounts. This includes information provided by you, information obtained from third parties, and information generated through your interactions with BSI, including through the MyLoanWeb portal.
Categories of Personal Information Collected
Depending on your relationship with BSI, we may collect the following categories of personal information, as defined by the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”):
Identifiers, such as name, postal address, email address, telephone number, loan number, online account credentials, and similar identifiers
Personal records information, such as date of birth and contact information
Sensitive personal information, such as Social Security number or account access credentials, where necessary to service your loan or maintain your online account
Internet or other electronic activity information, including interactions with our websites, portals, and communications
Inferences drawn from personal information to improve servicing communications and customer experience
We may link information collected online with information collected offline to the extent permitted by law.
Purposes for Collection and Use
BSI collects and uses personal information only as reasonably necessary and proportionate to:
Service and administer your mortgage loan
Process applications for loss mitigation or other servicing requests
Create, manage, and secure your MyLoanWeb account
Communicate with you regarding your loan and account
Comply with legal, regulatory, and contractual obligations
Detect and prevent fraud, security incidents, and unauthorized access
BSI does not sell your personal information and does not share personal information for cross-context behavioral advertising.
Disclosure of Personal Information
BSI may disclose personal information to service providers and contractors that perform services on our behalf, such as technology, communications, document processing, and support services. These parties are contractually required to use personal information only for authorized business purposes and to protect it in accordance with applicable law.
Your California Privacy Rights
If you are a California resident, you have the right to:
Request access to personal information BSI maintains about you
Request correction of inaccurate personal information
Request deletion of personal information, subject to legal and regulatory retention requirements
Limit the use and disclosure of sensitive personal information, where applicable
Not be discriminated against for exercising your privacy rights
BSI will verify your identity before processing your request, as required by law. Please note, this may require additional information to confirm your identity and protect your account.
Submitting a Privacy Rights Request
By completing and submitting the form below, you are exercising your rights under the California Consumer Privacy Act, which are available only to California residents.
(Certain uses of sensitive personal information are necessary to service your loan, protect your account, and comply with legal and regulatory requirements and cannot be limited.)
Please select one or more of the options below:
