Request edit access
2019-2020 CESA #12 Customer Services Feedback
This survey has 15 questions. Your responses help the CESA # 12 staff plan services for your district. Please complete this survey by December 15, 2019. We greatly appreciate your time and effort.
Email address *
Q1. Which school district are you affiliated with? *
Q2. What are your roles? Please check all that apply. *
Required
Q3. How many years have you been associated with a district in the CESA #12 region? *
Q4. How often during the year do you interact with the following CESA #12 operations? *
Daily
Weekly
Monthly
Quarterly
Yearly
Never
Administrative Services (Insurance Trust, Professional Advisory Council, Board of Control, Paper Purchasing, etc.)
School Support Services (Title 1 Network, Carl Perkins, PI34, Data Retreats, WISEdash, Educator Effectiveness, EMLSS, RTI, PBIS, etc.)
Student Events (High Quiz Bowl, Spelling Bee, Battle of the Books, STEM Career Day, etc)
Educational Technology (Computer Network Tech, E-Rate Filing, Online Courses, Tech Consulting, IMC, Technology Workshops, etc)
Center for Special Education and Pupil Services (Special Education Director, Hearing, Vision, Occupational Therapist, Physical Therapist, School Psychologist, Autism, Assistive Technology, Special Education Workshops, Early Childhood, Wisconsin Statewide Parent Educator Initiative, Speech and Language Pathologist, Safe and Healthy Schools,etc)
Q5. How often do you use each of these methods of communication with CESA #12? *
Daily
Weekly
Monthly
Quarterly
Yearly
Never
Telephone
Mail
Email
Facsimile
Website
e-Courier
MyQuickReg
Face to Face Meetings
Web Conferencing (i.e. Zoom)
ITV or PolyCom
Social Networking
Q6. CESA #12 staff...
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
are courteous and helpful?
respond quickly to your requests for assistance?
provide timely information to member schools about program operations?
are knowledgeable and up to date on research, new initiatives, laws and policies in their program areas?
are creative in planning and proposing programs and services that meet district needs?
adapt to new initiatives, changing needs, and emerging trends?
model best practice?
Q7. Please indicate your level of agreement with the following statements about CESA #12's mission. (The mission is to offer cooperative educational services that help school districts meet the needs of their local communities.) *
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
CESA #12 offers cooperative educational services and programs that school districts need.
CESA #12 provides cost effective services to its member schools.
CESA #12 provides expertise that is not available in districts.
CESA #12 consistently seeks input and feedback to determine needed services and programs.
CESA #12 is responsive to districts' unique needs when planning cooperative educational services/goals.
CESA #12 is an advocate for school districts in its region.
Q8. Please indicate your satisfaction with overall agency operations in the following areas. *
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
CESA #12 programs are well organized and valuable.
CESA #12 delivers the service/program that your district contracted.
CESA #12 communicates effectively with your district in the delivery of services/programs.
CESA #12 operates in an efficient manner to deliver services.
CESA #12 activities are well planned and coordinated.
CESA #12 secures the services of high quality staff.
CESA #12 is responsive to district concerns regarding existing services/programs.
Q9. Please indicate your satisfaction with service delivery for the following CESA #12 Services. *
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Center of Administrative Services (Insurance Trust, Professional Advisory Council, Board of Control, Paper Purchasing, etc.)
School Support Services (Curriculum,Title 1 Network, Carl Perkins, PI34, Data Retreats, WISEdash, Educator Effectiveness, E-MLSS, RTI, PBIS, etc.)
Student Events (High Quiz Bowl, Spelling Bee, Battle of the Books, STEM Career Day, etc)
Educational Technology (Computer Network Tech, E-Rate Filing, Online Courses, Tech Consulting, IMC, Technology Workshops, etc)
Center for Special Education and Pupil Services (Special Education Director, Hearing, Vision, Occupational Therapist, Physical Therapist, School Psychologist, Autism, Assistive Technology, Special Education Workshops, Early Childhood, Wisconsin Statewide Parent Educator Initiative, Speech and Language Pathologist, Safe and Healthy Schools, etc)
Q10. How satisfied are you with the overall performance of CESA #12? *
Q11. In what way(s) is CESA #12 serving you best? *
Q12. Are there any areas that CESA #12 is not meeting your contractual or professional service expectations? If so, what are they?
Q13. What suggestions do you have for service improvement that would make CESA #12 more effective or efficient?
Q14. Which services/programs should CESA #12 be offering in order to meet your district needs?
Q15. Other Comments?
Submit
Never submit passwords through Google Forms.
This form was created inside of CESA #12.