Provide technical support to students, faculty and staff by phone and in person. Troubleshoot login, hardware, software and network issues. Log and monitor tickets in our help desk ticketing application.
Must be currently enrolled in classes at Buffalo State. Must possess excellent problem solving, communication and customer service skills.
Strong knowledge of Windows XP/7, Office 2007/2010 suites and browser applications. Basic knowledge of local area networks (TCP/IP), Mac OS X, Remote Desktop/Remote Assistance. Desire to learn new skills and research new technologies.
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