RETURN REQUEST FORM

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RETURN REQUEST FORM

This form is for requesting a RETURN, this means you are NOT interested in a free warranty replacement and would like to return the part(s). REGARDLESS OF THE STOCK STATUS OF THE PART - IF YOU WANT A REPLACEMENT, SUBMIT THE REPLACEMENT REQUEST FORM!!!! If you ARE interested in a free warranty replacement part please go back and select "Request a Replacement". Due to the difficulty of diagnosing issues with televisions, we DO offer returns on parts that are "not needed" but these parts will be subject to a 20% restocking fee and the buyer is responsible for the return shipping costs. You can expect a response from the returns department within two business days. If it has been longer than two business days, check your JUNK and SPAM folders; if you can not find the email, search your email inbox for RETURNS@TVPARTSTODAY.com

IT IS IMPORTANT that you read this form in its entirety and answer all questions correctly to ensure you are refunded the correct amount.

What is your name? *

What is your email? **Be sure to check your junk/spam folders for our responses. Hotmail users will need to add returns@tvpartstoday.com to your safe senders list. *

What is your order number? IF YOU ARE RETURNING PARTS FROM MORE THAN ONE ORDER, ALL ORDER NUMBERS MUST BE LISTED OR YOU WILL ONLY RECEIVE CREDIT/REFUND FOR WHAT WAS LISTED ON THE REQUEST. *

What is your TV model number? This question is important so we can use our data to keep track of specific TV models with common issues. Answering this question accurately can assist future customers. *

Please list all part number(s) relevant to this request. Any part numbers that are returned without being submitted on this form would be ineligible for refund. *

WE PAY THE RETURN SHIPPING ONLY IF YOU ALLOWED US TO REPLACE YOUR ORDER AT LEAST ONE TIME BECAUSE THE PARTS WERE DEFECTIVE. If you received a replacement part and the boards did not change your issue - they are likely NOT defective (we would not pay the shipping in this case!) IF YOU DECLINED THE FREE WARRANTY REPLACEMENT PART FROM US, YOU ARE RESPONSIBLE FOR THE RETURN SHIPPING. Did you receive an original order and a separate replacement order from us for this specific part? If so, enter both order numbers here. *

*RETURNING CUSTOMERS: PRICES HAVE CHANGED* Would you like to purchase a FedEx return shipping label? The cost will be deducted from your refund. The cost for one part is $14.50 and the cost for 2-5 parts is $16.50. Using our return shipping label means that your return is secured regardless of failure on the carriers' end. International return shipping is the responsibility of the customer. *

Yes, I would like a return shipping label to be deducted from my refund. (contiguous United States only)

No, I will use my own shipping label.

I received at least one replacement for this part, both parts were defective (changed my TV's symptoms but did not fix my TV) & understand the shipping will be paid by TV Parts Today.

Do you have any comments regarding this request? This question is not required.

Would you like your refund in the form of store credit? *

Yes, I order TV parts frequently and I want my refund as store credit.

No, I would like my refund sent back to my original payment method.

I agree to the terms and conditions. https://www.tvpartstoday.com/terms.asp *

Yes.

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