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Customer Research Survey

This survey is conducted for research purposes to understand customer experiences, challenges, and preferences when interacting with local businesses and digital services.

The survey takes about 3–5 minutes to complete. All responses are anonymous and confidential, and will be used only for research analysis.

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1. How often do you purchase from local businesses? *
2. What types of businesses do you usually buy from?
(Check all that apply) *
Required
3. How do you usually place orders or make purchases? *
4. Have you ever faced problems when buying from businesses? *
5. If your answer is yes, what kind of problems?
(Check all that apply)
6. How satisfied are you with how businesses currently manage orders and services?
(1–5 scale: Very dissatisfied → Very satisfied) *
Very dissatisfied
Very satisfied
7. Have you ever lost proof of payment or booking details? *
8. Do you prefer businesses that offer digital ordering or booking? *
9. How comfortable are you using mobile apps or websites for purchases? *
10. What payment method do you prefer? *
11. If businesses offered a reliable digital system for tracking orders, payments, or bookings, would you use it? *
12. What would make you trust a digital system?
(Check all that apply) *
Required
13. What concerns would stop you from using such systems?
(Check all that apply) *
Required
14. What frustrates you most when dealing with businesses today?
 *
15. If you could improve one thing about how businesses serve customers, what would it be? *
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