Zendesk EAP - Forecast Scenarios

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Early Access Program form agreement for the Forecast Scenarios feature

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What's this all about?

Forecast scenarios are customizable sets of forecast parameters that allow managers and workforce planners to experiment with different algorithms and settings. This feature enables users to create multiple versions of forecasts, assess and compare them, and then select the most suitable one as the active scenario. The tool is designed to provide flexibility and control over forecast planning by allowing users to simulate various scenarios without impacting existing data or results.

Need more detail on how it works?

Please read this article regarding Forecast Scenarios.

Is this available to everyone?

This feature is only available for Zendesk WFM customers.

This being an Early Access Program, are there limitations with the product?

N/A

What is expected of me?

There are a few things we ask:
1. Provide feedback on the feature, ease of use, and documentation
2. Report any bugs
3. Be open to working very closely with us, initially and ongoing through this stage
4. Willingness to get it wrong, in order to make it better
5. When you achieve success, share it with us

Ready to take part?

All you have to do is fill in some information and you're ready to go!

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