Office refused to provide or schedule any language services

Office wanted a family member or friend to act as interpreter

An employee who was not a professional interpreter provided interpretation

Interpretation not provided for check-in/check-out

Lack of appropriate language services made scheduling or telephone-based services difficult

Standard forms were not available in patient's preferred language (e.g. HIPAA notice)

interpreter was ordered but did not arrive

Patient's appointment was rescheduled because an interpreter or bilingual staff member was not available

Patient's appointment was late because an interpreter or bilingual staff member was not available

Interpretation was available for only part of the visit

Telephonic

In-Person Interpreter

Medical Staff (Physician, Nurse, Etc.)