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Office refused to provide or schedule any language services
Office wanted a family member or friend to act as interpreter
An employee who was not a professional interpreter provided interpretation
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Interpretation not provided for check-in/check-out
Lack of appropriate language services made scheduling or telephone-based services difficult
Standard forms were not available in patient's preferred language (e.g. HIPAA notice)
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interpreter was ordered but did not arrive
Patient's appointment was rescheduled because an interpreter or bilingual staff member was not available
Patient's appointment was late because an interpreter or bilingual staff member was not available
Interpretation was available for only part of the visit
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Telephonic
In-Person Interpreter
Medical Staff (Physician, Nurse, Etc.)
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Unknown
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Medicaid
Medicare
Marketplace/ "Obamacare" Insurance
Employer-Insurance
Uninsured
Unknown
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Yes
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Keystone First
Aetna Better Health
Health Partners
United Healthcare Community Plan
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1.
Amharic
2.
Arabic
3.
Burmese
4.
Cambodian
5.
Chin (Hakha, Tedim, Falam)
6.
Chinese
7.
Indonesian
8.
Karen
9.
Kinyarwanda
10.
Nepali
11.
Sudanese Arabic
12.
Swahili
13.
Thai
14.
Vietnamese
15.
OTHER
16.
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