Stakeholder Engagement on Social Media
This survey seeks to gain information on your level of engagement on social media and with Guarantee Trust Bank (GTB), it also seeks to gain some insight on how the impact of the organisation on you as a user.
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What is your age range? *
What is your occuption? *
Do you use Social Media? *
If Yes, what social media platforms do you use? *
Required
How did you find out about social media? *
How long have you been using social media? *
How often do you use social media *
What do you use social media for? *
Required
Do you use social media to make complaints or commend organisations? *
Do you bank with Guarantee Trust Bank? *
If Yes to the above, do you follow them on any social media platform?
Clear selection
Why do you follow them on Social Media?
Do you feel it is necessary for GTBank to have social media profiles?
Clear selection
Have you ever interacted with any of GTBank's social media profiles? *
If Yes, which social media platform did you interact with them?
Did you receive a response to your comment?
via interacting with the social media platform
Clear selection
How long did it take to get a response?
Clear selection
How were you responded to?
Clear selection
How did the response make you feel?
Clear selection
Did the response impact on your view of the bank? *
What is your level of satisfaction with GTB's social media platform
Clear selection
Have you ever obtained credible information from GTB's social media platforms?
Clear selection
Based on your social media experience would you recommend GTBank to your friends and family?
Clear selection
Do you think social media interaction is essential for every financial institution in Nigeria
Clear selection
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