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Herrman & Herrman Client Satisfaction Survey
We here at Herrman & Herrman are ALWAYS striving to improve our client experience. In order for us to improve our experience moving forward, it's important to hear honest feedback from clients such as yourself. Your feedback will not affect any aspect of your case -- it's just used internally so we can know what works and where we can do better. Upon completion of this survey, you will be sent a $10 Starbucks gift card for your time. Please feel free to call us at 361-882-4357 should you have any questions.
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PLEASE ENTER YOUR NAME & PHONE *
WHO HANDLED YOUR CASE? *
1) HOW DID YOU FIRST HEAR ABOUT US? *
2) WHAT MADE YOU CHOOSE US OVER OTHER COMPETITORS? *
3) WHAT DID YOU LIKE MOST ABOUT US? *
4) WHAT DID YOU LIKE LEAST ABOUT US? *
5) ON A SCALE OF 1-10 (10 BEING BEST), HOW WOULD YOU RATE YOUR TEAM? *
Not Satisfied
Very Satisfied
6) WHAT IS ONE THING THAT WE SHOULD NEVER STOP DOING WHEN HANDLING YOUR CASE? *
RATE YOUR TEAM'S COMMUNICATION -- EXPLAIN WHY YOU FEEL THAT WAY OR WHAT WE CAN DO BETTER. (i.e. It was great/not good because...) *
HAVE WE EVER FAILED TO MEET YOUR EXPECTATIONS? WHAT HAPPENED? *
WHAT SEARCH TERMS/PHRASES WOULD YOU USE TO FIND A BUSINESS LIKE OURS ON THE WEB (GOOGLE, BING, YAHOO etc.)? *
10) WOULD YOU REFER US TO FRIENDS & FAMILY? IF YES, PLEASE LEAVE YOUR NAME & EMAIL & PHONE NUMBER. *
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