4. TECHNICAL REQUIREMENTS
For online classes, students must have a stable internet connection, a computer or tablet with a functioning microphone and camera. It's not advisable to conect from the mobile phone.
It is recommended to keep the camera on during the class to get the most out of it.
The platform used for online sessions will be Blackboard Collaborate. Students are required to familiarize themselves with Blackboard Collaborate before the classes begins to ensure smooth participation.
It is the student’s responsibility to ensure these technical requirements are met to fully participate in the classes.
5. CLASS MATERIALS AND CLASS LINK
Purchasing the physical student book is mandatory for both online and in-person classes for adults, teens and kids. The adult book costs 250 AED and the teens and kids ones costs 200 AED and must be paid before the classes begin. The only case when is not required is for DELE preparation classes.
To collect the physical book, you may either visit the center in person or arrange for a courier to pick it up on your behalf.
For online classes, a session link will be provided before the classes starts. This link will remain the same throughout the entire classes, ensuring easy access to all sessions.
6. TEACHERS
UCAM will provide a certified, native Spanish-speaking teacher for the duration of the package.
UCAM reserves the right to change the assigned teacher during the package as needed. However, students will be notified in advance of any teacher changes.
7. WHATSAPP GROUP
Before the classes begin, UCAM will create a WhatsApp group that includes the student, the teacher and UCAM administrative staff. This group will be used to share important information related to the classes, as well as details about other events and activities.
Teachers will respond to students' inquiries within this group during working hours. Please respect everyone's rest time by avoiding messages outside of these hours.
8. LEVEL EXAM AND CERTIFICATE
In order to get level certificate, you should complete 60 hours of Private classes, including the final exam.
Upon passing the exam, you will be eligible to receive a certificate issued by the UCAM Spanish Institute. You can request your certificate from the administrative staff (espanol@ae.ucam.edu), who will provide you with an online one. If you require a physical copy please let us know.
9. COURSE WITHDRAWALS
If you choose to withdraw from the classes after it has begun, please be aware that no refunds will be issued.
10. BEHAVIORAL EXPECTATIONS
Students are expected to attend classes regularly, engage actively in the learning process, and treat instructors and fellow students with respect. Failure to meet these expectations may result in dismissal from the classes without a refund.
11. PRIVACY POLICY
UCAM is committed to safeguarding your privacy. We respect your choice not to have your personal information shared with other parties. Your personal data will be handled with the utmost care and confidentiality.
12. DISCLOSURE OF INFORMATION
UCAM will not disclose or share any personal information you provide without your explicit consent, except as required by law, such as in response to a court order, subpoena, or similar legal mandate. In cases where it is necessary to protect the rights, property, and safety of UCAM, its users, or third parties, disclosure may be warranted. UCAM will never sell, trade, or rent your personal information to others.