Merch Ambassador: Responsible for selling, organizing, and counting Mala Luna and artist merchandise. Must have close attention to detail for accurate counts, and excellent customer service and communication skills. Experience with inventory or merchandise management is a plus. Lifting is required.
Ambassador Assistant: Responsible for welcoming ambassadors to their shift, facilitating ambassador check in, and stocking supplies at the check in location. Ambassador check-in is the first stop for dozens of Mala Luna’s employees. You will help set the tone, so a welcoming attitude and excellent communication skills are a must.
Hydration Ambassador: Hydration Ambassadors will help Mala Luna achieve its goal to keep fans and staff hydrated throughout the event. Hydration Ambassadors are responsible for making sure the water stations run as efficiently as possible. You may need to help with line management during peak hours. Excellent customer service and communication skills are a must.
Inventory Ambassador: This team will help the inventory manager count, manage, distribute and pack festival supplies. Lifting and organizational skills are required for this role.
Production Office Ambassador: Gain experience in the festival production office by assisting with the heart of the operation. The production office supports every aspect of the festival. This team is responsible for organizing the office, helping with distribution of radios and supplies, and generally assisting Office Manager with any needs that arise. Some lifting is required.
Fan Ambassador: This team is dedicated to helping fans by greeting guests inside the entrance, answering questions at the Information booth, coordinating lost and found services, and distributing sponsor coupons to attendees. The information booth is also where fans with disabilities may ask questions about ADA accommodations. You will receive information and training prior to your shift to be well-equipped to answer these questions. Be flexible; you may be asked to assist with other areas. Some lifting may be required, as you will help set up and strike the information booth and materials. A welcoming attitude and excellent communication skills are a must.
Sponsor Ambassadors: This team will serve as brand ambassadors for Mala Luna's sponsors. Responsible for assisting sponsorship team with distribution of sponsor giveaways, assisting with sponsor activations, and generally supporting the sponsorship manager as needed. Excellent communication skills and customer service are a must. Some lifting may be required.