Survei Persepsi Kepuasan Pelayanan Satkomlek TNI - Triwulan I 2025
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Kuisioner penilaian dalam rangka meningkatkan kualitas layanan Satuan Komunikasi dan
Elektronika Tentara Nasional Indonesia dalam pembangunan Zona Integritas - Triwulan I Tahun 2025
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(diisi huruf kapital, contoh: (BANDUNG)
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Pekerjaan
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Pekerjaan
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Tentara Nasional Indonesia (TNI)
Pegawai Negeri Sipil (PNS)
PPPK
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NRP/NIP
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NRP/NIP
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Pangkat, Korps/Gol
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Pangkat, Korps/Gol
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(diisi huruf pertama kapital, contoh: Serka atau Pengatur II/c)
1. Bagaimana pendapat anda tentang
kesesuaian persyaratan pelayanan dengan jenis pelayanan?
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1. Bagaimana pendapat anda tentang
kesesuaian persyaratan pelayanan dengan jenis pelayanan?
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Sangat Sesuai
Sesuai
Kurang Sesuai
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2. Bagaimana
pemahaman anda tentang kemudahan prosedur pelayanan?
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2. Bagaimana
pemahaman anda tentang kemudahan prosedur pelayanan?
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Sangat Mudah
Mudah
Kurang Mudah
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3. Bagaimana
pendapat anda tentang kecepatan waktu dalam pelayanan?
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3. Bagaimana
pendapat anda tentang kecepatan waktu dalam pelayanan?
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Sangat Cepat
Cepat
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4. Seluruh
pelayanan adalah GRATIS, apakah anda mengeluarkan biaya dalam pelayanan yang
diberikan oleh personel?
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4. Seluruh
pelayanan adalah GRATIS, apakah anda mengeluarkan biaya dalam pelayanan yang
diberikan oleh personel?
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Gratis, tidak meminta
Memberi walau tidak diminta
Seikhlasnya
Tidak Ada permintaan
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5. Bagaimana pendapat anda
tentang kesesuaian produk pelayanan antara yang tercantum dalam standar
pelayanan dengan hasil yang diberikan?
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Question
5. Bagaimana pendapat anda
tentang kesesuaian produk pelayanan antara yang tercantum dalam standar
pelayanan dengan hasil yang diberikan?
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Selalu
Sering
Jarang
Tidak Ada
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6. Bagaimana pendapat
anda tentang kompetensi/kemampuan personel dalam pelayanan?
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6. Bagaimana pendapat
anda tentang kompetensi/kemampuan personel dalam pelayanan?
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Selalu
Sering
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Tidak Ada
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7. Bagaimana pendapat
anda mengenai kesopanan dan keramahan personel dalam pelayanan?
*
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7. Bagaimana pendapat
anda mengenai kesopanan dan keramahan personel dalam pelayanan?
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Selalu
Sering
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Tidak Ada
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8. Bagaimana
menurut anda tentang kualitas sarana dan prasarana?
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8. Bagaimana
menurut anda tentang kualitas sarana dan prasarana?
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Selalu
Sering
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Tidak Ada
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9. Bagaimana
menurut anda tentang penanganan pengaduan pengguna layanan?
*
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9. Bagaimana
menurut anda tentang penanganan pengaduan pengguna layanan?
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Dikelola Baik
Kurang Maksimal
Tidak Berfungsi
Tidak Ada
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