Privacy Statement
This Privacy Notice explains our practices and your choices regarding the collection, use and disclosure of certain information, including your personal information, in relation to the VOCA service.
How to contact us
If you have general questions about your account or how to contact customer service, read the FAQs or contact our Support Centre: info@voca.cc. If you have questions about the Privacy Statement or how we use your personal data, cookies and similar technologies, please contact our Chief Data Protection Officer or the Privacy Office at info@voca.cc.
The controller of the processing of your personal data is VOCA. Please note that if you contact us for assistance, for your and our security, we may need to identify you before fulfilling your request.
Collecting Information
We receive and store the following information about you:
- Information you provide to us. We collect the information you provide to us, including:
- Your name, email address, residential address and postcode, payment methods) and telephone number. We collect this information in a number of ways, including when you enter it on our service, contact us for customer service, or participate in surveys and promotions;
- information you submit when you submit ratings, preferences, account settings (including settings on the site under "Account"), or when you provide any other information to us through our service or elsewhere.
- Information we collect automatically. We collect information about you and how you use our service, your interactions with us and our advertising, as well as information about your network, network devices, your computer and other VOCA-enabled devices that you may use to access our service. This information includes:
- A history of your activities on the VOCA service, for example: activity selections, activities viewed, search queries;
- your interactions with our emails, messages and push notifications and online messages;
- details of your interaction with our customer service, including the date, time and reason for contacting us, records of chat conversations and, if you contact us by telephone, your telephone number and a recording of the conversation;
- device identification numbers or other unique identifiers;
- resettable device identifiers (also known as advertising identifiers) on mobile devices, tablets and streaming devices that have such identifiers (see details under "Cookies and online advertising" below);
- device and software characteristics (such as type and configuration), connection information, browsing statistics, login source (such as the URLs you came from), IP address (which may tell us general information about your location), browser and standard server web log information;
- information collected through the use of cookies, web beacons and other technologies, including advertising information (such as information about the availability and display of adverts, URL, and date and time). (For more information, see "Cookies and Online Advertising.")
- Information from Partners. We collect information from other companies with whom you have a contractual relationship ("Partners"). Depending on the services you use, Partners may include: your internet service provider and other device providers who make our service available on your device; mobile phone carriers or other companies that provide services to you, receive payment for the VOCA service and pass it on to us or provide prepaid special offers for the VOCA service; and voice assistant platform providers that enable you to interact with our service through voice commands. The information that Partners provide to us varies depending on the nature of the Partner's service and may include:
- search queries and commands related to VOCA that you make on Partners' devices or through voice assistant platforms;
- Service activation information, such as your email address or other contact information;
- IP addresses, device identification numbers or other unique identifiers, as well as service-related prepaid special offers, payment and user interface information that supports user authentication, completion of registration on the VOCA service, processing of Partner payments and provision of VOCA activities to you through Partner's user interface elements.
- Information from other sources. We also receive information from other sources. We protect this information in accordance with the measures described in this Privacy Statement, as well as possible additional restrictions imposed by the source of the information. These sources change over time, but may include:
- service providers who help us determine location based on your IP address to personalise our service and for other purposes as set out in this Privacy Statement;
- security service providers who provide us with information to secure our systems, prevent fraud and help us keep VOCA accounts safe;
- payment service providers who provide us with payment and balance information or updates to this information based on their relationship with you;
- online - and offline - data providers from whom we receive aggregated demographic data and data related to personalised and online advertising;
- publicly available sources, such as publicly available social media postings and information available in public databases linking IP addresses to internet service providers.
Use of Information
We use the information to provide, analyse, provide, improve and personalise our services and promotional activities, to administer affiliate programmes, to process your registration, your orders and payments, and to communicate with you about these and other matters. For example, we use this information to:
- identify your general location, provide localised content, provide you with personalised recommendations of activities we think you should be interested in, identify your internet service provider to support network diagnostics (we also use aggregated internet service provider information for operational and commercial purposes), and respond to your questions and requests quickly and efficiently;
- co-ordinate with Partners to ensure that the VOCA service is available to users and to provide information about the VOCA service to people who are not already using it, based on your specific relationship with the Partner;
- protect our systems, prevent fraud and ensure the security of VOCA accounts;
- prevent, detect and investigate potentially prohibited and illegal activity, including fraud, and enforce our rules (e.g. to determine whether you are eligible for special VOCA offers and, if so, which ones, and whether a particular device can access a particular account in accordance with our Terms of Use);
- analyse and understand our audience, improve our service (including the user interface experience and the operation of the service) and optimise our content selection, recommendation algorithms and content access;
- interact with you about our service to share with you VOCA news, details of new features and available content on VOCA, special offers, promotions, user surveys, and to work on your technical issues such as password resets. These interactions can occur in a variety of ways such as emails, push notifications, text messages, online messages and messages based on a matching ID (see below).
Disclosure of information
We disclose your information to third parties for the purposes described below:
- VOCA Group. We share your personal information within VOCA as necessary to provide you with access to our services; to provide customer support; to make decisions to improve the services; to produce content; and for other purposes described in the "Information Use" section of this Privacy Statement.
- Service Providers. We work with other companies, professionals and contractors ("Service Providers") who perform services on our behalf or help us provide services to you. For example, we engage Service Providers who provide marketing, advertising, information, infrastructure, information technology and security services to personalise and optimise our service, provide bank account and balance information, process transactions with bank cards or other payment methods, provide customer service, analyse and improve data (including data about users' interactions with our service) and process and deliver services to you. In the course of providing such services, these Service Providers may have access to your personal and other data. We do not authorise them to use or disclose your personal data unless it is related to the services they provide (which includes maintaining and improving their services).
- Partners. As described above, you may have a relationship with one or more of our Partners, in which case we may share certain information with them in order to co-ordinate with them the provision of the VOCA Service to users and to inform users of the availability of the VOCA Service. For example, depending on which Partner's services you use, we may share information:
- to enable a Partner's pre-paid special offers to take effect or to receive payment for the VOCA service for onward transmission to us;
- with Partners who operate voice assistant platforms that allow you to interact with our service through voice commands;
- so that activities, content and features available on the VOCA Service can be offered to you via the Partner's user interface. For users, such suggestions form part of the VOCA service and may include personalised recommendations.
- Promotional offers. We may offer you to participate in joint promotions and programmes, which would require us to share your data with third parties. To fulfil such promotional offers, we may share your name and other data to provide you with rewards. Please note that these third parties are solely responsible for their own privacy measures.
- Protection of VOCA and others. VOCA and its Service Providers may disclose and otherwise use your personal and other data if we or they reasonably believe that such disclosure is necessary to (a) comply with any applicable law, regulation, court order or governmental request, (b) enforce the applicable Terms of Use, including investigation of potential violations thereof, (c) detect, prevent or otherwise respond to unlawful or suspected unlawful activity (including, but not limited to, any unlawful or suspected unlawful activity by VOCA or its Service Providers), (d) detect, prevent or otherwise respond to any unlawful or suspected unlawful activity (including, but not limited to, any unlawful activity by VOCA or its Service Providers), or (e) respond to any unlawful or suspected unlawful activity by VOCA or its Service Providers.
- Business Transfer. In connection with any reorganisations, changes of structure, mergers and sales or other transfers of assets, we will transfer information, including your personal data, provided that the receiving party agrees to treat your personal data in accordance with our Privacy Statement.
If we transfer personal data to other countries in the course of information sharing, we will ensure that the information is transferred in accordance with this Privacy Statement and applicable data protection legislation.
You can also choose to disclose your data in the following ways:
- some elements of our service enable you to share information in emails, text messages, social media and other sharing applications using clients and applications on your device;
- social media plug-ins and similar technologies allow you to share information.
Social media plug-ins and applications are controlled by the social networks themselves and are governed by their terms of use and privacy policies.
Account and profile access
- "Remember me" feature. To make it easier to access your account, you can use the "Remember me on this device" feature when you access the website. This feature uses technology that allows us to provide direct access to your account and helps you manage the VOCA service without requiring you to re-enter your password or other user ID when you re-visit the service through your browser.
- Sharing your account with others. If you share or otherwise give other people access to your account, they will be able to see the activities you have watched, your ratings and account details (including your email address and other information in the "Account" section of our website). Please note that you should also keep this fact in mind when you use the profiles feature.
- Profiles. With profiles, users can have unique, personalised content on VOCA, built around activities they are interested in, as well as a separate browsing history. Please note that profiles are available to anyone using your VOCA account, so anyone with access to your VOCA account can access, use, edit and delete profiles. You should explain this to those who have access to your account and if you do not want them to use or change your profile, check that they are aware of this. Profile users may be offered the option to add an email address, phone number or other information to their profile. They will be notified that such information will be collected and used at the time the information is requested (Profile Data Privacy Notice applies.
- Terminating Device Access to Your VOCA Account. To terminate access to your VOCA account from your devices: (a) go to the "Account" section of our website, select "Log out of all devices" and follow the instructions to deactivate your devices (please note, deactivation may take some time); or (b) reset your VOCA settings on your device (the procedure varies by device; the feature may not be available on some devices). Where possible, users of public or shared devices should log out of their account after each visit. If you sell or transfer a VOCA compatible computer or device, you should log out of your account and deactivate the device before doing so. If you do not secure your password or device or log out of your account and deactivate your device, subsequent users may have access to your account, including access to your personal data.
Your choice
Emails and Text Messages. If you no longer wish to receive certain communications from us via email or text message, simply select "Communication Options" in the "Account" section of our website and uncheck the box next to the mailings you wish to unsubscribe from. Alternatively, you can click "Unsubscribe" in the email or reply STOP (if there are no other instructions) to the text message. Please note that you cannot unsubscribe from messages related to our service, such as account transaction messages.
Push notifications. You can choose whether you want to receive mobile push notifications from VOCA. On devices with some operating systems, notifications are automatically selected. If you later decide that you do not wish to receive these notifications, you can switch them off in your mobile device settings. We also offer push notifications on certain browsers. If you initially agree to receive these notifications and later change your mind, you can disable them in your browser settings.
WhatsApp. If you have activated WhatsApp messages linked to your VOCA account or profile and no longer wish to receive them, you can block them in your WhatsApp app.
Personalised advertising. Personalised advertising is online advertising that takes into account your likely interests based on how you use different applications and websites on the internet. If you use a browser, cookies and web beacons may be used to collect data to help determine your likely interests. If you use a mobile device, tablet or other streaming device that has a resettable device identifier installed, this identifier may be used to determine your likely interests. To find out about your choices available in relation to personalised advertising from VOCA, please refer to the Cookies and online advertising section below.
Messages based on a matching identifier. Some third party websites and applications allow us to promote our videos and services online to our users by sending a privacy-protecting identifier to the third party. A privacy-protecting identifier means that we convert the original data (such as an email address or phone number) into a value to keep the original data private. The third party compares the privacy-protecting identifier with the identifiers in their database. They will only match if you used the same identifier (e.g. email address) for VOCA and for the third party. If they match, VOCA can choose whether to send this advertising message to you via the third party's website or app, and optimise and more accurately measure the effectiveness of online advertising. You can opt out in the Advertising Messages section of the Account section of our website.
Information and your rights
You can request access to your personal data, to correct or update outdated or incorrect personal data held by us. You can also request the deletion of personal data we hold about you.
In the "Account" section of our website, you can access and update a wide range of data about your account, including your contact information, payment information for VOCA, and other information related to your account. You must log in to access the Account section.
If you are an account holder, you may download a copy of your personal information (you must log in to access the "Account" section) and follow the instructions.
If you have any other questions about our privacy practices, please contact our Chief Data Protection Officer or Privacy Office at info@voca.cc. We respond to all requests from users who wish to exercise their data protection rights in accordance with applicable data protection laws. To learn about additional choices you may make regarding your data, please refer to the "Your Choices" section of this Privacy Statement.
We may refuse a request if it is not justified or is not a legitimate request, including if it is extremely impractical, would require excessive technical measures, or could expose us to operational risks such as fraudulent activity. We may retain data as required by law, taking into account your choices, for the purpose of billing, record keeping and performing the tasks described in this Privacy Statement. We take reasonable steps to securely destroy or de-identify personal data when it is no longer required.
Safety
We take reasonable administrative, logical, physical and managerial measures to protect your personal data from loss, theft and unauthorised access, use and alteration. These measures are designed to provide a level of security that is appropriate to the risks of processing your personal data.
Other Websites, Platforms and Applications
The VOCA Service may be available on third party platforms and/or utilise features (e.g. voice control) of third party platforms, or contain links to websites operated by third parties whose data practices may differ from ours. For example, you may have access to the VOCA service via mobile and other devices. These websites and platforms have separate and independent privacy and data policies, privacy statements, cautions and terms of use that we encourage you to read carefully. In addition, you may encounter third party applications that interact with the VOCA service.
Children
A person who is at least 18 years old can purchase VOCA services. Minors may use the service only with the participation, consent and supervision of a parent or legal representative.
Changes to this Privacy Statement
We will update this Privacy Statement from time to time in response to changes in legal, regulatory and operational requirements. We will give notice of such changes (and when they take effect) in accordance with the law. Your use of the VOCA Service after these changes come into effect will be taken to mean that you are aware of and agree to them (if applicable). If you do not wish to recognise or accept changes to this Privacy Statement, you may stop using the VOCA Service. To see when this Privacy Statement was last updated, please refer to the "Last Updated" section below.
Cookies and online advertising
We and our Service Providers use cookies and other technologies (such as web beacons) and resettable device identifiers for a number of reasons. We want you to be aware of how we use these technologies, so this section explains the types of technologies we use, how they work and the choices you have about using them.
Cookies and other technologies, web beacons and resettable device identifiers
Cookies are small data files that are usually stored on your device when you look at something and use websites and online services. We also use other technologies such as browser storage and plug-ins (e.g. HTML5, IndexedDB and WebSQL). Like cookies, these technologies may store small amounts of data on your device. Web beacons (also known as invisible GIFs or pixel tags) often work in conjunction with cookies. In many cases, refusing cookies will reduce the effectiveness of web beacons associated with these cookies.
If you use the VOCA App on a mobile device, tablet or other device, we may receive resettable device identifiers for that device. Resettable device identifiers (also known as advertising identifiers) are similar to cookies and are found on many mobile devices and tablets (such as the IDFA identifier on Apple iOS devices and the Google advertising identifier on Android devices) and certain streaming media devices. Like cookies, resettable device identifiers are used to show more relevant ads and for analytics and optimisation purposes.
Why does VOCA use these technologies?
We use these technologies for a number of reasons, including to facilitate access to our services by remembering your information; to provide, analyse, understand and improve the use of our services; to enforce our policies and prevent fraud; to improve site performance, track visitor traffic and activity on the site; to place and personalise our advertising, analyse interactions with our emails, marketing promotions and advertisements on third party sites.
To better understand how we use cookies and resettable device identifiers, please see the information below.
- Mandatory cookies. These cookies are necessary for the operation of our website or online services. For example, we and our Service Providers may use these cookies to authenticate and identify visitors when they use our websites and applications so that we can provide services to them. They also help us enforce our Terms of Use, prevent fraudulent activity and keep our services secure.
- Performance and Functionality Cookies. These cookies help us to improve and personalise your experience when using VOCA online. For example, they allow us to remember your preferences and eliminate the need to re-enter information previously provided (for example, during user registration). We also use these cookies to collect information (such as popular pages, conversion rates, browsing habits, click-throughs and other information) about how our visitors use the VOCA service. This enables us to improve and personalise our website and service and to conduct market research. Deleting these types of cookies may limit the functionality of our service.
- Advertising cookies and resettable device identifiers. These cookies and resettable device identifiers use information about your interaction with this and other websites and applications, your response to advertisements and emails in order to display more relevant advertisements to you and for analysis and optimisation purposes. These types of advertisements are referred to as "personalised advertising". The advertising cookies associated with our services belong to our Service Providers.
In connection with the use of these technologies, certain websites and applications on which we advertise, as well as advertising technology companies with whom we partner to buy, place, optimise and/or measure the effectiveness of our advertising (collectively, "Advertising Partners"), may receive limited information from us for the purposes of targeting, performance measurement and advertising optimisation (such as the steps taken when registering and when visiting a website or opening/downloading an application).
Examples of the use of such information include measuring the effectiveness and optimising advertising campaigns by allowing Advertising Partners to track when and who saw an advertisement and subsequently registered on our service. Another example is that we do not offer subscriptions to those who are already VOCA users.
VOCA takes contractual and technical measures designed specifically to limit Advertising Partners' access to your video collection, the URLs you go to and the content you watch on our service.
How can I make choices about these technologies?
Choices about cookies
For more information about the cookies used on our websites and other types of online tracking (including the collection of information about your online activity over time by third party websites or online behavioural internet advertising services), click here. Our service does not currently support the "Do Not Track" browser feature.
Choice regarding discardable device identifiers
To opt out of personalised advertising from VOCA associated with drop-down identifiers on mobile devices, tablets or streaming devices, configure the appropriate settings on your device (usually located in the Privacy or Advertising sections of your device settings). You will still see VOCA adverts on your device, but they will not be tailored to your likely interests.
Choice through self-regulatory programs
VOCA supports the following self-regulatory programs that provide additional choices regarding privacy and personalised advertising.
Choices for other technologies
There are a number of choices for cookie-like technologies such as browser storage and plug-ins. For example, many well-known browsers give you the option to clear browser storage, usually under "Settings" or "Preferences". You can find out more about this in your browser's help or support. Other technologies, such as Silverlight storage, can be cleared within the application.
Last update: 16 November 2023.