Volunteer Job Description

 

Job Title/Role:   Intake Coordinator (Day Shift)

 

Overview:  Toronto Cat Rescue is a largely volunteer driven organization. Our mission is to rescue and find homes for abandoned, sick or injured cats from situations of abuse, neglect or imminent euthanasia. Being a part of the Intake team means you are on the front lines, actively saving lives each day. This role is as challenging as it is rewarding.

TCR’s rescue mandate is to intake cats from the 3 Toronto Animal Services locations (East, West, North) and other shelter partners when space is available. We will accept kittens from the public under the Kitten Support Program (KSP). N.B. We do not take in stray cats or owner surrenders

Goals:

To support the Intake Lead with the incoming requests from TAS shelters during the hours of 10am to 3pm Monday to Friday. This may mean assisting in the intake of urgent requests of cats to vet clinics and/or foster homes.

 

General Role Information:

 

Reports to:

Intake Lead – Cassandra

Koenen

Operations Lead:

Nalini Ramroop

Trainer:

Nalini Ramroop

Team:

TCR Intake

Hours per week:

Minimum 5 hours per week

depending on number of

requests (Expectation should

be at least 1 hour Mon-Friday

to check email)

Schedule:

Every day -

Available to check email

once every hour

Work Location:

Volunteer’s home

Required Experience or

Education:

Data Entry,Spreadsheets,

Google Docs, group

emailing,

Staff or volunteer

management

System Access Required:

Google Docs; Gmail

Smartsheet

Volgistics; Asana

Google Spreadsheets

Other Job Requirements:

Access to a computer is

mandatory

 

 

Core Responsibilities:

 

Skill

Importance

Customer service experience

Mandatory

Compassionate, patient, pleasant and positive nature

High

Highly organized

Mandatory

Excellent communication skills

High

Able to multi-task and juggle many requests at a time

High

Able to retain information and take detailed notes

Mandatory

Able to effectively lead and motivate teams

Mandatory

Proficiency with Gmail and Google Docs

Mandatory

Proficiency with spreadsheets

High

Able to achieve results and meet deadlines with little to no supervision

Mandatory

Able to troubleshoot problems quickly and professionally

High

 

Training new members of the intake team takes time.  As such, we ask that applicants be available to commit to at least 6 months of their time.

 

Please apply today and join our amazing team: online application