Privacy Policy

This Privacy Policy describes how Hi.Q, Inc. (“Hi.Q”, “we”, or “us”) collects, uses, stores, shares and protects your information in connection with the Hi.Q website(s), including the site located at www.healthiq.com (the “Sites”), and the services and tools (including, but not limited to, mobile and other software applications) related to the Sites (collectively, the “Service”). This Privacy Policy applies when you access, visit or use the Service. This Privacy Policy is part of, and is governed by, the terms and conditions set forth in the Hi.Q terms of service (the “Terms”) located at healthiq.com/terms-of-use. Hi.Q may be contacted at privacy@healthiq.com or at Hi.Q, Inc., 2513 Charleston St Suite 102, Mountain View, CA 94043, attention: Privacy Policy.

By creating a Hi.Q account, or by otherwise accessing, visiting or using the Service, you expressly consent to our collection, use, disclosure and retention of your information as described in this Privacy Policy and in the Terms.

Some of the information we collect from users may be subject to laws and regulations governing the use and disclosure of health information, including the Health Insurance Portability and Accountability Act of 1996, as amended from time to time, together with the regulations adopted thereunder (“HIPAA”). When we store, process or transmit “individually identifiable health information” (as defined by HIPAA) on behalf of a healthcare provider, we do so as its “business associate” (as also defined by HIPAA). Notwithstanding any other provision in this Policy, for any information we collect from you that is subject to HIPAA, we will comply with all applicable HIPAA law and regulations.  

1. Information Collected by Hi.Q. We may collect information that you provide to us in connection with your use of the Service when you (A) register as a user of the Service or use the Service; (B) make changes to your user profile information; (C) send email messages, forms, or other information to us through the Service; (D) post or contribute content via the Service; (E) participate in Service-related activities and events; (F) purchase insurance products from us; or (G) share with us your social media or fitness/exercise/activity applications or data. We may also collect information about you from third-party business partners and service providers, and from publicly available sources.  The information we collect may include, but is not limited to, your name and contact information, demographic data, health data, financial data, social media data, actuarial data, Health IQ quiz information, fitness/exercise/activity data, Internet activity, information regarding your use of the Service, a profile picture, and other information.  If you purchase insurance from us, you may also provide your driver’s license information, social security number, and payment information.  If you provide it to us, we may also collect from you some of the above information about other members of your household.  

If you register for a Hi.Q account via a third-party network like Facebook, you authorize Hi.Q to use the information you provide on such account to pre-populate the registration and other relevant information fields of your Hi.Q account. If you connect your Hi.Q account to another network, you agree to comply with the terms and conditions and policies applicable to such network. Your use of such third-party networks remains subject to the terms and conditions and policies you have agreed to with such third-party network providers.

2. Information You Share on the Service. Some portions of the Service allow you to submit comments, reviews, tags, ratings, pictures and other content. This content may be displayed on the Service and may be viewable by other users of the Service.  By default, certain aspects of this information is available to other users of the Service unless you elect to make your profile private. By posting or submitting content through the Service, you agree to permit us to disclose the information and material you post.

3. Information Automatically Collected Through the Service. Hi.Q, along with our third-party service partners, vendors and business partners may automatically collect information about you when you use the Service. The information automatically collected about you may include, but is not limited to, device ID, device type, browser type and version, geo-location information, computer and connection information, statistics on page views, traffic to and from the Service, ad data, IP address and standard web log information.

4. Cookies and Web Beacons. Hi.Q, along with our third-party service partners, vendors and business partners may use cookies, locally stored objects and web beacons to automatically collect information about your use of the Service, and for the purpose of targeting and online behavior advertising, including on other sites or applications with which you interact. Cookies are small bits of information that are transferred to and stored in separate files within your computer’s browser. The Service uses both “persistent cookies” which remain on your computer after you have closed your browser as well as “session cookies” which exist only during a visitor’s online session and disappear from your computer when you close your browser. Locally stored objects or “flash cookies” are data files that can be created on your computer by the websites you visit and are a way for websites to store information for later use. Locally stored objects are different than cookies because they are stored in different parts of your computer than cookies. Web beacons are small strings of code that provide a method for delivering a graphic image on a web page or in an email message for the purpose of transferring data. You can set your browser to reject or disable cookies or to notify you when you are sent a cookie. However, if you reject or disable cookies, you may not be able to use all portions or all functionality of the Service. Additionally, you may opt out from receiving some targeted advertising via certain of our partners by visiting the opt-out pages for the following: Network Advertising Initiative opt-out page (www.networkadvertising.org/choices), the Digital Advertising Alliance (www.aboutads.info), and the European Interactive Digital Advertising Alliance (http://youronlinechoices.eu).

The Service may include third-party advertising, links to other websites and other content from third-party businesses.

In addition, you may be able to adjust your browser settings or other settings so that “do not track” requests are sent to the websites and mobile applications that you use. However, Hi.Q will not disable tracking technology that may be active on the Service in response to any “do not track” requests that are sent to the Service.

5. Use of Information by Hi.Q. Hi.Q may use information that we collect about you through the Service to:

6. Hi.Q’s Disclosure of Information to Third Parties. Hi.Q may disclose your information to the following third parties:

A. Our Service Providers and Business Partners. We may share your information with third-party business partners, contractors or service providers for several purposes, including but not limited to operating and supporting the Service, marketing, research and analytics, product development, actuarial analyses, telemarketing, and offering you products or services that may be of interest to you.  The further use and sharing of your data by these third parties is governed by their respective privacy policies or other corporate policies.  

B. Other Users. Information that you post on the Service (e.g., photos, comments, your profile) will be made available to other users of the Service, subject to your ability to make your profile private.

C. Companies that Acquire Our Business or Assets. If Hi.Q becomes involved in a proposed or actual merger, acquisition, sale of assets, securities offering, bankruptcy, reorganization, dissolution, or any other transaction or if the ownership of all or substantially all of our business otherwise changes, Hi.Q may share or transfer your information to a third party or parties in connection with the applicable transaction, as is reasonably necessary to enable the recipient to make business decisions and only in the event such recipient agrees not to disclose the information in a way that violates existing law.

D. Our Affiliates. We may share some or all of your information with our parent company, subsidiaries and corporate affiliates, joint venturers or other companies under common control with us. We will require these entities to comply with the terms of this Privacy Policy with regard to their use of your information.

E. Our Insurance Partners. If you apply for an insurance policy with us, we may share some or all of the information you provide to us with our partner insurers, medical exam vendors, or other third parties involved in the insurance application and underwriting process. Our partner insurers may use this information to offer your products or services, where reasonably necessary to detect or prevent material misrepresentation or material nondisclosure, and where reasonably necessary in order for Hi.Q or its partner insurers to perform their respective functions in connection with an insurance transaction involving you.

F. Aggregate or De-identified Information. Hi.Q may share information relating to visitors and users of the Service with affiliated or unaffiliated third parties on an aggregate or de-identified

basis. We note that, while this information will not identify you personally, in some instances these third parties may be able to combine this information with other data they have about you, or that they receive from third parties, in a manner that allows them to identify you personally. Any third parties receiving such information will agree to not further disclose this information, and to destroy or return this information once it is no longer needed.

G. Legal Requirements. To the extent permitted by law, we may share your information with law enforcement, governmental agencies, or authorized third parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity that may expose us, you, or any other Hi.Q user to legal liability, or to protect our rights or property, or during emergencies when safety is at risk. We may also share your information in response to court orders, subpoenas, or other legal or regulatory requests, and we may provide access to your information to our legal counsel and other consultants in connection with actual or potential litigation.

H. DMCA Notices. We may share your information with third parties when we forward Digital Millennium Copyright Act (“DMCA”) infringement notifications and counter-notifications as described in the Terms. DMCA infringement notifications and counter-notifications (including any personal information included as part of the notifications) will be forwarded as submitted to us without any deletions.

I. Unforeseeable or Unpreventable Disclosures. Your information may be disclosed to third parties in unforeseeable situations or situations that are not preventable even when commercially reasonably protections are employed, such as in the case that Hi.Q or the Service is subject to a hacking or other attack.

7. No Spam, Spyware or Spoofing. Hi.Q and our users do not tolerate spam. To report Hi.Q-related spam or spoof emails to us, please forward the email to privacy@healthiq.com. You may not use our communication tools to send spam or otherwise send content that would violate the Terms.

8. Security. Hi.Q takes reasonable measures to protect the information you provide to Hi.Q or submit through the Service against loss, theft and unauthorized use, disclosure, or modification. However, we cannot guarantee or warrant the security of any information you transmit to Hi.Q or submit through the Service and you do so at your own risk. No internet or email transmission is ever fully secure or error-free. Emails sent to or through the Service may not be secure. You should use caution whenever submitting information online and take special care in deciding what information you send to us via email.

9. Accessing, Changing and Managing Your Information. You may change and update the information you provide through the Service, or change your preferences concerning how we use your information, as follows:

A. Changing or Updating Your Information. You may make changes to the user information you have provided in connection with your Hi.Q account by logging in to your account and changing the applicable information or by contacting us at privacy@healthiq.com. If you choose to terminate your account, you may also request that we delete your public-facing information by contacting us at privacy@healthiq.com. Following receipt of a request from you, we will take reasonable steps to update or correct your information, or delete your public-facing information if requested. However, unless prohibited by applicable law, postings or comments you provided and which are associated with your public profile prior to closing your account, will remain accessible.

B. Email Communications. You can make changes regarding receiving email communications from us within your Hi.Q account. You can also choose not to receive email communications from us by following the “unsubscribe” instructions in any email communication you receive from us.

10. Changes to Privacy Policy. We will make changes to this Privacy Policy on occasion. We will post the amended terms on the Sites and notify you of any material changes by posting a notice displayed on the Sites. Please review this Privacy Policy or the Sites periodically in order to ascertain whether any changes have been made. 

11. Third Parties. The Service may contain links to websites that are not owned or operated by Hi.Q. Please be aware that we are not responsible for the privacy practices of these websites. If you visit these websites or provide any information directly to parties other than Hi.Q (even if those websites display the Hi.Q brand), different policies may apply to the collection and use of your information. We encourage you to investigate and ask questions before accessing third-party websites or disclosing information to third parties.

12. No Use by Children. The Service is not intended for use by children under the age of 13. We will never knowingly collect information directly from children under the age of 13 without verifiable parental consent. If you are under the age of 13, you may not use the Service and please do not provide us with information of any kind whatsoever. If we become aware that a user is under the age of 13 and has submitted information to the Service without verifiable parental consent, we will remove his or her information from our files and deactivate his or her account. We encourage parents and guardians to spend time with their children online and to be familiar with the websites they visit. If you have reason to believe that we may have accidentally received personal information from a child under the age of 13, please contact us immediately at privacy@healthiq.com.

13. Jurisdictional Issues. The Service is operated from the United States. Hi.Q may transfer, process or store your information with trusted affiliates, subsidiaries or contractors outside the U.S. in order to provide you with responsive, secure and accurate services.  Your agreement to the terms of this Privacy Policy followed by your submission of information in connection with the Service represents your agreement to this practice. If you do not want your information transferred to or processed or stored accordingly, you should not use the Service. Use of the Service by users outside of the United States is at your own risk.

14. Retention of Your Information. We retain your information for as long as it is necessary and relevant for our operations, to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigation, enforce the Terms and take other actions permitted by law. The information we retain about you will be handled in accordance with this Privacy Policy.

15. How to Contact Us. Please feel free to contact us at privacy@healthiq.com if you have any questions about this Privacy Policy.

16. Your California Privacy Rights. Section 1798.83 of the California Civil Code permits California residents to request from a business, with whom the California resident has an established business relationship, certain information about the types of personal information the business has shared with third parties for those third parties’ direct marketing purposes and the names and addresses of the third parties with whom the business has shared such information during the immediately preceding calendar year. You may make one request each year by emailing us at privacy@healthiq.com or writing us at Hi.Q, Inc., 2513 Charleston Rd., Suite 102, Mountain View, CA 94043, attention: Privacy Policy.