Volunteer Role Description

Job Title/Role:        

General Inquiries Line Administrator

        

Overview:

TCR receives daily calls and emails from the public.  These can vary from media interview requests, requests for information, interest in volunteering, offering donations, etc.  We are looking for individuals to join our General Inquiries team to check messages, forward to the appropriate party and respond to when necessary. Each volunteer is assigned a specific day of the week to handle all incoming voicemail and email messages until 9:00 pm on their shift day.

Goal:

Provide superior customer service by ensuring that all public inquiries are handled within 24hrs.

General Role Information:

Reports to:

Lead - Samantha Fellin

Operations Lead

Nalini Ramroop

Trainer:

Samantha Fellin

Team:

Administration

Hours per Week:

One shift per week

9 am-9pm

Schedule:

Self-Paced

Work Location:

Volunteer’s home

Required Experience or Education:

Data Entry

Gmail

Google Docs

Spreadsheets

System Access Required:

Gmail

Google Docs

Other Job Requirements:

Using initiative

Customer Service

Good communication skills

Core Responsibilities:

  • Checking the general voicemail and email messages at least 3 times per day (once in the morning, once in the afternoon and once in the evening)
  • Responding to general inquiries
  • Redirecting to the correct party for follow-up or directing the caller to the correct area of our website for more information.

Skill

Importance

Customer service experience, ability to communicate in professional manner

Mandatory

Team player and reliable

Mandatory

Proficiency with Gmail and Google Docs

Mandatory

Strong initiative and able to complete tasks with little supervision

Mandatory

Compassionate, patient, pleasant and positive nature

High

Able to troubleshoot problems quickly and professionally

High

Training new members of the general inquiries team takes time.  As such, we ask that applicants be available to commit to at least 6 months of their time.

Please apply today and join our amazing team: online application here!  Thank you!

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