Member Manual: Electing Benefits

Purpose

This guide explains how members create their online account, access the Benefits Portal, reset their password, and troubleshoot common login issues.

Section 1: Creating Your Member Account

To access the online Benefits Portal, you must already exist in our system, which means:

• Your employer has reported hours worked to a participating plan
• Your personal information (name, SSN, date of birth) is correctly on file
• You have a valid email address

If you meet these requirements, follow the steps below to register.

1. Go to the Registration Page

1. Visit: sirius.benefits11.org
2. Click Register for an Account

2. Verify Identity

1. Enter the following exactly as they appear in our records:

1. Social Security Number
2. Date of Birth
3. Last Name

2. If the information matches, you may continue.
3. If it does not match what we have on file, you will not be able to register.

1. If you believe our information is incorrect (misspelled name, recent last-name change, DOB issue, etc.), contact the Fund Office for assistance.

3. Look for an Email from Okta

1. If your identity is confirmed, you will receive an email from noreply@okta.com

2. The email includes:

1. Your username (important — this is not your email)
2. A link to activate your account

3. Write down your username in a safe place.

4. Activate Your Account

1. Click the link in the email labeled Activate Okta Account
2. You will be redirected to benefits11.okta.com, where you will:

1. Create a password
2. Complete your security setup

3. Important: Activation links expire in 7 days.

1. If your link expires, simply begin the registration process again.

Section 2: Resetting Your Password From Inside Your Account

If you are already logged in:

1. In the Benefits Portal (Sirius), click Account in the top right corner

2. You will be redirected to your Okta settings page
3. Under Security Methods, find Password
4. Click Reset

5. Follow the prompts to create a new password

Section 3: Resetting Your Password If You Forgot It

If you are not able to log in:

1. Go to benefits11.okta.com
2. Enter your username and click Next

3. Select Forgot password?

4. Click Send me an email

5. A password reset request will be sent to the email associated with your account
6. Click the link in the email labeled Reset Password

7. Follow the prompts to set a new password