Privacy Policy

Effective Date: 2/28/25
Last Updated: 2/28/25

Orchid Health (“we,” “us,” or “our”) is committed to protecting the privacy of our patients, website visitors, and community members. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.orchidhealth.org.

By using our website, you agree to the terms outlined in this policy. If you do not agree, please do not use our website.

1. Information We Collect

We may collect the following types of information when you visit our website:

A. Personal Information You Provide

When you interact with us, such as filling out forms, requesting appointments, or contacting us, we may collect:

• Name
• Email address
• Phone number
• Mailing address
• Health-related information (if submitted through forms or chat services)

B. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type & device information
• Pages visited & time spent on pages
• Referring websites

This data helps us improve our website and services.

C. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can disable cookies in your browser settings, but some features may not function properly.

2. How We Use Your Information

We may use your information to:

• Schedule and manage appointments
• Respond to inquiries and provide customer support
• Improve website functionality and user experience
• Send health-related reminders, newsletters, or updates (if you opt-in)
• Ensure compliance with legal and regulatory requirements

3. How We Share Your Information

We do not sell your personal information. However, we may share your information with:

• Healthcare Providers & Staff – To coordinate and provide care.
• Third-Party Service Providers – For website hosting, analytics, or marketing support.
• Legal & Regulatory Authorities – If required by law or to protect against fraud or security threats.

All third-party partners must comply with privacy and security requirements.

4. How We Protect Your Information

We take your privacy seriously and implement security measures to protect your data, including:

• Encryption & secure servers
• Access controls & authentication
• Regular monitoring for potential security threats

However, no website or system can be 100% secure, so we encourage users to take precautions when sharing personal information online.

5. Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, including:

• Access & Correction: You can request access to or corrections of your personal data.
• Opt-Out of Communications: You may unsubscribe from emails at any time.
• Request Deletion: In certain cases, you may request that we delete your data.

To exercise any of these rights, contact us at jonnyc@orchidhealth.org 

6. Third-Party Links & External Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.

7. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children. If we become aware of such data collection, we will take steps to delete it.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

By using our website, you acknowledge that you have read and agree to this Privacy Policy.