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Pitstop Implementation Guide
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Pitstop Implementation Guide

Last Updated July 2020

Table of Contents

Introduction        2

Solution Overview        2

Getting Started: Planning and Preparation        2

Assumptions and Constraints        2

Requirements and Prerequisites        2

Geotab Requirements        3

Documentation and Support        3

Implementation: Setup and Deployment        3

Setup the Service Account        3

Install the Solution Add-In        5

.Json File for New Service Account        8

Open the Solution Add-In        8

Getting Help: Troubleshooting and Support        8

Pitstop Implementation Guide

Pitstop is partnering with Geotab to provide Geotab Customers with a comprehensive maintenance solution including predictive analytics. The intention is to help Customers reduce costs through these analytics allowing them to enhance how they schedule maintenance and find vehicle failures before they occur. Pitstop’s solution was connected to 15 vehicles and here are the highlights of the project:


Solution Overview

Pitstop provides fleets with a predictive maintenance tool to analyze their fleet’s health. By building a custom integration into Geotab’s platform to secure relevant data in real-time from the vehicle, Pitstop’s algorithms observe, analyze, detect and communicate issues prior to any symptoms showing in the vehicle. Pitstop came up with specific solutions to help the fleet managers better understand the entirety of the fleet's health. The tools were built through collaboration with fleets and understanding their existing workflow. The goal was to fit into current practices that does not disrupt their current operations.

Getting Started: Planning and Preparation

Pitstop would like to continue providing predictive maintenance to Customers. Pitstop is constantly updating the platform by adding, adapting and ensuring algorithms are providing the highest accuracy. We are currently implementing tire models, brake models, DEF level predictive models and validation tools down the line. We are happy to work with fleets on a subscription model that continues to provide a strong Return on Investment (RoI) to their operations.  



Documentation and Support

Refer to the following documents for helpful user information and points of contact:

Implementation: Setup and Deployment

There are two workflows required to implement the solution.

Setup the Service Account On Geotab:

Follow the steps below to set up the new service account.

  1. Log in to MyGeotab and navigate to (1) Administration > (2) Users and click the (3) Add button.

  1. On the New User page, complete the following:
  1. User (Email) — use the following convention to enter the new user email: service-[MyGeotab database name]
  2. Password —create a strong password and share it with <Partner’s> support team by calling 1-800-867-5309.
  3. Force password change on next login — toggle to No.
  4. Security clearance — select View Only.
  5. Data access — select Everything.
  6. Click Save.

Install the Solution Add-In

Follow the steps below to install the Add-In. This workflow required a .JSON file to structure the data and complete the installation. We recommend you paste your .JSON file in the .JSON File for New Service Account for quick access. Follow the steps below to install the Add-In.

  1. Log in to MyGeotab and navigate to (1) Administration > (2) System (3) System Settings, and click the (4) Add-Ins tab.
  2. Click the (5) New Add-In button.

  1. Paste the .json code below into the Add-In Configuration window, replacing the sample code that is already there. Click OK.

  1. In the System Settings page, toggle Allow unsigned Add-Ins to On and click Save at the top of the page. Congratulations! The Add-In is installed and you are ready to go!

.JSON File for the Add-In

Paste the .json file below to structure your service account data in step 2 of Install the Solution Add-in.

Latest File - Added on Mar 30, 2022


        "name": "Pitstop Dashboard",

        "supportEmail": "",

        "version": "1.0",

        "items": [


                        "url": "",

                        "path": "ActivityLink",

                        "icon": "",

                        "svgIcon": "",

                        "menuName": {

                                "en": "Pitstop"




        "isSigned": false


Integrate fleet on Pitstop Dashboard

The following document will overlay how to enable Pitstop to leverage Geotab data for accurate predictive maintenance. It is important to know that Pitstop simply uses the driving data for predictive analytics and driving statistics. For more information and any concerns or questions, please contact Pitstop at


  1. Login using your User ID and Password on Click on the “Register” button to create a new account.

  1. On the left side, there will be a tab that says “Integration”, please click on that.

  1. Click on “Add Integration”

  1. Click on “Geotab”

  1. Enter all Required Fields, and please sync data at the earliest possible time.

And we are online! Please contact us at for any questions.

Opening the Solution Add-In


Pitstop’s dashboard is able to showcase the issues, categorized by priority, ranging from critical, major and minor all in one place. The dashboard allows the fleet manager to get a high-level understanding of their fleet’s health, and then dive into the details of each vehicle. The Pitstop Insights include, routine services, recalls, Driver complaints, DTCs, sensor-specific data, and trip statistics. Pitstop’s dashboard is embedded into the Geotab dashboard. Specific reports can also be integrated with existing TPMS software.  

  1. From here, users can click on Vehicles on the left and see a list of vehicles in their fleet. Clicking a specific vehicle can provide additional details

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Vehicle Overview, Score and Ranking        

With about 100 vehicles in the fleet, it is hard to keep track of exactly how problem-prone one is. However, a vehicle scoring algorithm allows for the fleet manager to see a breakdown of why a vehicle went in for service, and a relative score of the vehicle compared to the fleet.


Pitstop Insights        

Pitstop Insights are analytics that utilizes real-time time-series PID data to feed into the Pitstop Dictionary. When the “pattern recognition” detects a pattern in which failure is likely to occur, it sends an alert out to warn the fleet, ensuring they have a temporary replacement vehicle ready. Pitstop currently generates deep insights on how Battery, Air Filter, and Fuel Trim are performing. Brakes, Tires and DEF are currently under testing.


Fleet Health Summary Weekly Emails        

A customized weekly email delivers an overview of fleet health, based on the severity of issue and how many vehicles it is plaguing. The severity is custom to each fleet, to ensure they see only what they want to see. There is a trend analysis on how the fleet health is performing to the previous week/month. The email contains links ​to the vehicle page on the dashboard, allowing for easy integration between the email and the UI.


Getting Help: Troubleshooting and Support

Please contact us at for any questions.



Hours of Service

General Geotab Inquiries

9:00-17:00 M/T/W/Th/F

Pitstop Geotab Representative

9:00-17:00 M/T/W/Th/F

Ben Auslander

9:00-17:00 M/T/W/Th/F

Basic Troubleshooting Tips and Notes:



Old Add-In is not removing

To remove an Add-In:

  1. Click the Add-In
  2. Click Remove
  3. Click Save
  4. Refresh Page

The configuration does not work

Sometimes, if the configuration is not working, it could be due to security reasons that are imp-lemented in your fleet. To solve this, please contact Pitstop and we will work with you to deliver the configuration file. Please contact us at

Mobile Version is not working

Currently, Pitstop solutions is not supported in the mobile version