Tickets
What are the different ticket types?
The ticket page specifies the different Zones that are available for purchase. Zone A will have the best view, whereas Zone D might only have a partial view.
Can I buy tickets at the venue?
Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.
Can I book a ticket for my carer?
If you have any concerns about accessible seating, please contact us at hello@feverup.com
Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their Personal Assistant/Support worker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us with supporting documentation, such as an Access 2 Card or another document depending on your needs.
Is there an age requirement for the event?
All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.
Where can I find my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
Ticket changes
Can I change my ticket?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.
Are refunds allowed?
No refunds are allowed unless a flexible cancelation ticket has been purchased (see below).Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and is based on availability. Please contact us here directly to change
your ticket.
Venue information
Where is the experience taking place?
First Baptist Church
140 Laurier Avenue West (at Elgin Street)
Ottawa, ON K1P 5J4
How do I get to the venue?
The entrance to the venue is on Laurier Avenue at the Ground Level.
Is there food served?
There will be no food or drinks available for purchase at the venue. Only bottled water is permitted to be consumed inside the performance space.
Can I bring animals?
Animals are not allowed, except for service animals.
Does this venue have disability access?
Yes. The venue entrance has no stairs, and there is an elevator to the performance space and to the accessible washroom.
Is there parking available?
There is no parking at First Baptist Church itself, but there is free parking on both sides of Lisgar Street on weekends and evenings. Parking in the City Hall parkade across the street is available on weekends for $2.
Restrictions
Can I take pictures or videos during the performance?
Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.
Can I use my phone during the performance?
Your phone must be on silent mode during the entire performance. Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians
Can I leave the concert room during the performance?
Out of respect for the musicians and the audience, you will not be able to leave your seat except in the case of an emergency.
When should I arrive?
Please arrive at least 30 minutes before the concert starts in order to be assigned a seat within your purchased zone. The concert will begin on time, and the audience must already be seated beforehand. In case you arrive late, to respect the musicians’ performance and the experience of the audience, you will not be allowed to enter the show.
Changes to the event
What happens if the weather conditions do not allow for the event to take place?
If the weather conditions affect your experience in any way (change of location/postponement), please rest assured that we will notify you by email in advance.
Tickets
Can I sit together with friends?
Yes, you can sit with your friends if you come together, and you all have tickets for the same zone. We recommend you to arrive in good time, and we will do our best to accommodate you.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to any other Fever account at no extra cost. It’s as easy as clicking "Transfer Tickets" on your ticket on the Fever app. For additional help, please feel free to contact us, indicating your ticket ID.
Are the candles flammable?
Please note that, for the security of attendees, all candles will be flameless.