ALL SYSTEMS OPERATIONAL

Past Incidents

[June 12-15, 2026]

– 7:30 AM EST, June 15 –

Root cause identified. Processes have recovered fully.

– 8:00 PM EST, June 12 –

All post-call processing was degraded due to an undetected issue.

[April 15, 2026]

– 12:50 PM EST –

Root cause identified. System is recovering

– 11:10 AM EST –

All systems are degraded due to an incident on our database. Our team is actively investigating the issue.`

[Mar 26, 2026]

– 11:20 AM EST –

We switched to another LLM provider and calls have stopped failing.

– 10:00 AM EST –

Some calls failed because one of our LLM providers was experiencing degraded performance.

[Mar 04, 2026]

– 11:46 AM EST –

AI Agents with Microsoft email accounts are failing to receive and send emails.

– 12:03 AM EST –

Email sending seems to have recovered, we’re monitoring.

– 12:30 PM EST –

All systems have recovered

– 13:30 PM EST –

Unsent emails were replayed.

[Feb 18, 2026]

– 08:00 AM EST –

Some calls are having trouble calling tools such as fetching inventory data. We’re looking into resolving it with our vendors.

– 2:30 PM EST –

All systems have recovered

[Jan 6, 2026]

– 10:00 AM EST –
OpenAI is experiencing elevated response times, which is causing delays and timeouts in our services.

– 2:30 AM EST –

All systems have recovered

[October 20, 2025]

– 08:00 PM EST –

AWS has resolved the issue and Email, SMS, WhatsApp, Webchat and Voice message processing have resumes

– 07:45 AM EST –

Email, SMS, WhatsApp, Webchat and Voice message processing are currently experiencing partial outages or delays due to an ongoing AWS service disruption.

Our team is monitoring the situation and will update this page as soon as services return to normal.