Alexis_Miranda

Alexis Miranda

alexislmiranda@outlook.com | 646-807-7593 | LinkedIn | Github | New York, NY

Skills

8+ years of combined experience in business-to-business and business-to-consumer sales and customer success

3 years of experience implementing Salesforce and SalesLoft in a revenue-generating role

Proficiency with front-end web development technologies including HTML and CSS

Proficiency with Java and the Spring Framework

Technical Skills

Languages: Core Java 1.5 |

Frameworks: Spring Framework 1.5 | Entity Framework 0.5

Databases: MySQL 1.5 | Oracle 1

Other: HTML 1.5 | CSS 1.5 | Git 1.5 | Agile 1.5 |

Technologies: Azure 1 | .NET 0.5 |

Achievements

Graduated top of class in Apprentice Technical Training and Center for Surface Combat Systems “A” School in the Advanced Electronics/Computer Field in the United States Navy
Meritoriously promoted to non-commissioned officer
Consistently met the daily and monthly targets established by sales leadership (Biz2Credit)
Consistently met monthly sales targets nd exceeded quarterly quota by 115 per cent (On Deck Capital)
Closed $2.26MM in total deal volume within 9 months of being hired (On Deck Capital)

Education

Per Scholas, Remote

Java Developer Certificate, Completed: 05/2022

St. John’s University, New York

BS/MS Accounting and Finance, Graduation: 06/2009

Experience

Software Development Engineer | Fiserv, Inc. January 2024 -

Address vulnerabilities in Azure Linux and Windows virtual machines.
Develop PowerShell scripts to automate repetitive tasks within Azure.
Refresh builds for various DNA teams to facilitate regression and automation testing across the product suite.
Collaborate with delivery managers and product owners from different DNA teams to collect environmental and testing data for auditing purposes.

Technical Trainee September 2023 - January 2024

Participated in the full lifecycle of full-stack application development, including design, coding, and testing phases.
Spearheaded frontend development for both mock and capstone projects.
Implemented MVC architecture to enhance frontend-backend integration with the Snowflake database.
Delivered digital solutions that met business needs within tight deadlines of 2 to 3 weeks.

Customer Operations Agent | FanDuel, Remote April 2023 - September 2023

(Online gambling company offering sportsbook, daily fantasy sports, horse racing, and online casino)

Thought creatively about ways to ensure a positive user experience by communicating feedback and working closely with product and technical teams to improve the platform’s functionality and usability.
Captured user insights and trends to inform all areas of the business, including product, marketing, and operations.
Developed strong relationships with customers by delivering exceptional customer support, maintaining a high customer satisfaction rate and reducing average response times.

Java Instructional Assistant | Per Scholas, Remote November 2022 – March 2023

(Non-profit providing tuition-free technology training to underemployed adults)

Collaborated with the instructor in the grading or reviewing of assignments, labs, and class projects.
Assisted students with assignments, labs, and exam-related questions.
Reviewed curriculum materials and assessments weekly and reported to the instructor any subject-matter errors.

Account Sales Representative | Biz2Credit, New York, NY November 2020 – June 2021

(Financial technology company providing working capital to small- and medium-sized businesses)

• Developed relationships with customers by asking pertinent questions about their business, assessing their working capital needs, and recommending available solutions based on information provided.

• Consistently placed 60-80 unique calls to customers, as well as email communication daily.

• Owned the entire sales life cycle from prospecting to closing new customers.

Associate Account Manager | OnDeck Capital, New York, NY August 2019 – July 2020

(Financial technology company providing working capital to small- and medium-sized businesses)

• Contacted inactive customers to renew relationships with On Deck for future working capital needs.

• Generated interest in On Deck’s products through daily email and telephone communication.

• Worked collaboratively with Account Managers to manage pipeline and deal flow for their book of

Business.

Server | Jitjatjo, New York, NY February 2018 – August 2019

(Technology-enabled hospitality staffing company)

• Performed server duties at upscale corporate and private events and fine dining establishments.

• Provided white-glove customer service to guests and ongoing support to in-house and off-premises staff

with setup, breakdown, and ad-hoc waiter duties.

Account Executive | Kinnek, New York, NY April 2016 – November 2017

(Technology-enabled SaaS e-commerce startup)

• Contacted senior executives via cold-call and cold email campaigns using Salesforce and communicated the value of the platform.

• Identified supplier pain points with senior executives and consulted them on how they could leverage the platform to address those pain points and improve their revenue and marketing goals.

• Collaborated with product and engineering teams on product features based on customer feedback.

Customer Success Associate August 2014 – April 2016

Onboarded a high volume of business owners and managers, introducing them to the Kinnek's procurement SaaS B2B SMB marketplace, and cross-selling them into additional products or features of the website.
Developed relationships with small and medium-sized businesses across the country to understand and provide solutions to their immediate purchasing needs.
Researched new industries to grow Kinnek's marketplace by conducting interviews with key industry players, learning about purchasing behavior and pain points, and creating new industry categories within the product.