Parent Self-Serve Guide

Parents/Guardians can access Parent Self-Serve via the AISD Portal to view their student’s educational information such as grades, assignments, schedule and attendance.

1. Sign into the AISD Portal at portal.austinisd.org

2. Click on the Parent Self-Serve tile.

3. You will be directed to the Frontline webpage to login. Select Sign-in. Enter your User ID and Password, the same you used to login to the AISD portal, and click Sign On.

4. Click on your student’s name to access available information.

NOTE: The tabs visible in Parent Self-Serve will vary based on whether you are accessing information for an elementary, middle, or high school student.

Attendance

1. Click on the Attendance tab to see the student’s attendance history.
2. Click on the View Legend button at the bottom of the page to see attendance code descriptions.

NOTE: The legend will differ depending on the attendance codes assigned to your student at the time you are viewing.

3. View the legend and select Ok to return to the main window.

Grades and Assignments

1. Click the Report Cards tab to see the student's grades for each 9-week reporting period in every course.

NOTE: Grades displayed in black are final grades. Grades displayed in red are current averages based on assignment grades entered to date. NG means no grades are entered at this time.

2. Click on a grade to see a student's individual assignment grades for that class.

3. After clicking on a grade, the Assignments tab opens. This tab lists all the assignment grades and due dates for that course.
4. To return to see other course grades and assignments, click on the Report Cards tab again.

Schedule

Click on the Schedule tab to see the student’s schedule, including Day, Period, and Teacher Name.

Email Teacher

1. Click on the Email Teacher tab to send an email to a teacher.
2. Select the teacher’s name from the drop-down menu. The subject line is auto-filled with your student’s name and yours.

3. Type the message and click the Send button at the bottom of the page.

Update Contact Information

Note: Changing contact information for one student listed under My Students will change information for all students associated with that parent/guardian.

1. Click the Edit Contact Info tab to change your phone number or email address.

Update Phone Number(s)

1. In the Edit Phone Numbers section, view your current phone numbers and their privacy status. Click the Edit button.

2. Enter the correct phone number(s), and make changes to your privacy settings if desired. Selecting Make Private will restrict your phone number from public distribution.

3. Scroll to the bottom of the page, under the Edit Email Address section, and click the Submit Changes button.

Update Email Address(es)

1. In the Edit Email Address section, click the Edit button.

2. Enter the correct email address and make changes to your privacy settings if desired. Selecting Make Private will restrict your email from public distribution.Click the Submit Changes button.

Related Resources

• Parent Self-Serve Guide (Spanish)
• Update Contact Information in Parent Self-Serve (English)
• Update Contact Information in Parent Self-Serve (Spanish)