Privacy Policy

1. Introduction Welcome to CallTime LLC ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application (the "App"). By accessing or using the App, you agree to this Privacy Policy. CallTime LLC is available for users worldwide, and we comply with applicable data protection laws in each jurisdiction.

2. Information We Collect We may collect and process the following information:

  • Personal Information: Name, email, phone number, role, address.
  • Usage Data: Interaction with the app, login timestamps, search queries.
  • Callsheet Data: PDFs uploaded by users containing career tracking details.
  • Routine Data: Sleep hours, morning routines, early arrival hours.

3. How We Use Your Data We use your data to:

  • Provide and improve our services.
  • Securely store and process callsheets.
  • Enable search functionality within stored data.
  • Enhance user experience based on behavioral insights.

4. Data Security We implement the following security measures:

  • Secure transmission via SSL/TLS encryption.
  • Data storage in Amazon RDS, encrypted at rest using AWS KMS.
  • JWT-based authentication for user access control.
  • Password hashing using BCrypt.
  • PDFs stored in Firestore, processed via secure API calls.

5. Data Sharing and Access

  • We do not sell, rent, or trade your personal data with third parties.
  • Data may be shared only with third-party service providers strictly for processing services necessary to operate the App.
  • We do not access or view your data unless you explicitly contact our support team and grant permission for troubleshooting purposes.
  • Data may be disclosed to comply with legal obligations if required by law enforcement or regulatory authorities.

6. AI and Automated Processing

  • AI processes callsheet data only to generate CallCards.
  • The AI does not retain the information beyond the creation of the CallCard.
  • Users acknowledge that AI-generated insights are not legally binding and may contain inaccuracies.

7. International Compliance CallTime LLC complies with data protection regulations worldwide. Below are specific regulations by region:

  • European Union (EU) / United Kingdom (UK) - GDPR Compliance
  • Users have the right to request data access, correction, deletion, and portability.
  • Data processing is based on user consent or legitimate business interests.
  • Users can withdraw consent at any time.
  • Data transfers outside the EU/UK comply with the Standard Contractual Clauses (SCCs) or equivalent safeguards.
  • United States - CCPA & State Privacy Laws
  • Users in California have the right to opt out of data collection and request data deletion.
  • No personal data is sold, as per CCPA compliance.
  • Residents of other states with privacy laws (e.g., Virginia, Colorado, Utah) have similar rights.
  • Canada - PIPEDA Compliance
  • Users have the right to request access to their personal data.
  • Data is processed with user consent and for legitimate business purposes.
  • Australia - Privacy Act 1988
  • Users have the right to access and correct their personal data.
  • We ensure compliance with the Australian Privacy Principles (APPs).
  • Other Countries
  • We comply with local data protection laws in each country where our services are available.
  • If local laws require additional disclosures or data processing restrictions, we will adhere to them accordingly.

8. User Rights

  • Users can delete their data upon request but cannot currently download it.
  • In the future, users may be able to download their data as CallTime LLC expands to generating original callsheets.

9. Notification of Data Breach

  • In the event of a data breach, users will be notified via email and an in-app alert.

10. Retention Policy We retain data as long as necessary to provide our services. Upon request, we will delete personal data in compliance with applicable regulations.

11. Changes to This Policy We reserve the right to update this policy. Continued use of the App signifies acceptance of changes.

Terms and Conditions

1. Acceptance of Terms By accessing or using CallTime LLC, you agree to comply with these Terms and Conditions. By agreeing to these terms, you confirm that you are 18 years of age or older.

2. User Responsibilities

  • You must provide accurate registration information.
  • You are responsible for maintaining the confidentiality of login credentials.
  • You may not use the App for unlawful purposes.

3. Data Handling

  • You acknowledge that callsheet data is stored securely and processed by our system.
  • You grant us permission to process your uploaded PDF files to extract and display career-related insights.
  • We do not access your data unless you contact support and explicitly request assistance.
  • Your data is never sold, rented, or shared with third parties beyond necessary service providers for app functionality.

4. Subscription & Payments

  • The app offers monthly and yearly paid subscriptions in accordance with Google Play and Apple App Store rules.
  • Refunds, cancellations, and subscription management are handled through these platforms.

5. Prohibited Activities Users may not:

  • Submit fraudulent or misleading callsheets.
  • Attempt to hack, scrape, or exploit the app’s data.
  • Engage in unauthorized reselling or redistribution of app content.

6. Service Availability & Maintenance

  • CallTime LLC reserves the right to perform maintenance and temporary shutdowns with prior notification.
  • In case of a system glitch or hacking attempt, affected users will be notified promptly.

7. Intellectual Property

  • All App-related content, including UI design and functionalities, is owned by CallTime LLC.
  • Users may not copy, distribute, or resell any part of the App.

8. Limitation of Liability

  • We are not responsible for any data loss due to external breaches or user negligence.
  • The App is provided "as is" without warranties of any kind.

9. Dispute Resolution

  • All disputes will be resolved through arbitration in a manner chosen by CallTime LLC.
  • No litigation or court proceedings are permitted unless otherwise required by law.

10. Account Suspension & Appeals

  • CallTime LLC reserves the right to suspend or terminate accounts for violations of these terms.
  • Users may submit a brief appeal request for account reinstatement.

11. AI Limitations & Disclaimer

  • AI-generated insights are not legally binding and may contain inaccuracies.
  • Users acknowledge that CallTime LLC is not liable for errors in AI-based recommendations.

12. Governing Law by Region

  • European Union (EU) / United Kingdom (UK): Governed by the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018.
  • United States: Governed by the California Consumer Privacy Act (CCPA) and other applicable state privacy laws.
  • Canada: Governed by the Personal Information Protection and Electronic Documents Act (PIPEDA).
  • Australia: Governed by the Privacy Act 1988 and Australian Consumer Law.
  • Other Countries: Governed by respective national data protection and privacy laws.

By continuing to use the App, you acknowledge and accept these Terms and Conditions.