Winter Quarter Update
Student Technology Advice & Resource Team (START), is a student led resource, focused on helping students understand and navigate available EdmondsCC technologies. Students seeking help with EdMail, Google Apps, Blackboard and basic PC operations are encouraged to take advantage of START services. Students can book an appointment online or simply drop by. START would like to thank the campus for all the support we've received this Quarter.
START is located in Lynnwood Hall Room 305
- Hours of Operation -
Friday 9:00am-1:45pm (library closes at 2pm)
Saturday 1:00pm-3:00pm (testing out Saturday coverage)
START is staffed by student volunteers from the Computer Information Systems and Computer Science Programs. This quarter, START and our 13 volunteers, have assisted over 278 Students with 326 total issues
- Drop in Service -
- 34 Closed (due to student no shows)
- 15 Escalated (inadequate information to process)
- 14 Open issues
- 263 Resolved
- Workshops -
Each quarter START also hosts workshops. These workshops show students how to create and share (web sites, documents and calendars) within our collaborative space of EdMail; saving students time working on team projects and allowing them to showcase college successes.
- Mobile Workshops Winter 2012 Quarter -
START is offering a Mobile Workshops service. Instructors with group/team oriented classes can request these mobile workshops. Workshops cover topics such as how to use collaboration tools in BlackBoard and/or Google Apps (through EdMail).
The Mobile Workshop service is first come, first served. Workshops do require student access to a PC. If your classroom does have access to PCs, simply reserve an ACS computer lab space (through the EdmondsCC Scheduling Office) and send a request to START to confirm workshop times. Instructors can also check out our START Mobile Workshop Calendar for our schedule. If your class meets outside of listed times, send an email to firstname.lastname@example.org with details and we will try our best to support your class.
- Leaf School Wildlife Monitoring Project (30 Students - 2 sessions) - working with data, entering data in Google Spreadsheets, and creating charts from the data.
- CCLS (30 Students) - introduction to START services and overview of Edmail features.
- ISS New Student Orientation (150 Students) - introduction to START services and overview of Edmail features.
- ABE ESL (25 Students) - workshop to help students access Edmail and Blackboard.
- CIS System Analysis (22 Students) - workshop on how to use Edmail to create group sites for their class project.
Special thanks and recognition go to ASEdCC, TIMC and the EdmondsCC Foundation for their generous support and help in making our service possible.
Some questions START has assisted students with:
- Help me reset my EdMail password,
- How do I create an email signature,
- How do I forward my email.
- How do I submit an assignment,
- Best practices for using the discussion board,
- How do I add the Report Card module.
Basic PC Questions
- How to download and install software to my laptop,
- How do I clear my browser cookies,
- How do I format and organize my flashdrive.
Google Apps Questions
- How to create a web site with my EdMail,
- How to share Google Documents with my teammates,
- How can my study group collaborate more effectively.
- How do I create charts from Excel/Google Spreadsheets,
- How do I save a video file to my flashdrive,
- Help me insert video into my PowerPoint Presentation
Here is what these students are saying: submit your feedback here
- Thank you Delwin for helping me with my computer class and pushing me to write things down and then doing it.
- Thanks Delwin for helping me out by teaching me about Blackboard and EdMail. Thanks also for telling me all what Edmonds has to offer like TRiO and the Learning Support Center for tutoring, you made an overwhelming day a better one.
- Very informational with the edmail and blackboard questions.
- they were very helpfull and i feel its an invaluable service thats provided im greatful and would definetely come back if i needed further help
- Delwin and Tim were very helpfull and i feel its an invaluable service thats provided im greatful and would definetely come back if i needed further help
- Thanks Delwin for helping me log into Blackboard. Felt like a fool, feel so much better. Thanks for the insight about Trio.
- the printer on campus are not printing papers on both sides,which is basic not in line with the principle of sustainability. I am just appealing to the authoriies to come to our aid on this issue, which will save more cash and paper as well
- You are amazing. Thank goodness you are there! Much thanks, V Hartmann
- "Your service is awesome. I have told a number of other new (or former and returning) students about Start. I didn't understand that the computers with a resource person was not the same as Start until someome clarified it. Boy there is a world of difference. I will be back in to see the crew at Start very soon, but they were able to give me the initial tools I needed to start accessing the technology that was critical to my success. Now I am catching up on the delay and practicing what I learned from them. Unlike my frequent response, I look forward to meeting with them and learning new things. These guys (it was guys when I was there) were nice, encouraging, not condescending and helped me to make sense of what had to be done. They need something that says clearly that START is not the same as computer access with someone to help you get unstuck. START is the gateway to all the computer stuff I run into in my new classes to update technology...Blackboard, Connect, GDP. Thank you. Thank you. Thank you.
- I was so pleased when they encouraged me to create a web-based portfolio and said it would be great to do it at the start of my education here, since it would then be cumulative. I want to do that and intend to do so very soon..
- I think START should have some classes entitled ""Getting started in Blackboard, Edmail and (?other basic internet programs used in classes. It should state that this clas will introduce the student to shortcuts and help the student solve problems with log-ins (password and user name seem to be the big struggle). Plus, I think students need clarification of the password/log in usage. I thought that I had been given my edmail information and that that would be the thing for every class. Each class I went to referenced the creation of other user names and log-ins. I was pretty confused about the purpose, thinking that I was changing that basic log-in each time. I am not a total idiot, but it just wasn't clear to me that these were not all linked under the single entry system. In my limited experience at work, we had a single entryway. After listening to many of my classmates struggle to log in for keyboarding, I am aware that the confusion is not uncommon for new students. Anyone who has been her for a month and has not been suffocated by the confusion learns this and also learns to save the password and use name to refer to for each log in. It's easy to have a moment of confusion about whether or not capital letters were used, etc.
- I think several people have spent most of their time trying to log in at some level or other. Also, keep reminding people to log off so they are not locked out. I don't know the solution to tha that problem but think I will check with START guys before I do forget the log-off.
- Please be sure there is clarification to students that there are rooms, spaces and labs where computers are available for use, with tech help nearby.Main room library, computer labs in Alderwood, etc. START andthe Student Resource Room in Mukilteo are different and have much more to offer. START should be presented as something much greater than simply ""access to a computer"" with a standby assistant. There is a strong educational component available at START and the setting is comfortable and effective. P.S. A big bonus was the attitude. I have worked with people who are fairly knowledgeable about tech and computers but act like everyone who doesn't know what is ""SO OBVIOUS"" is stupid. These guys were encouraging and positive and funny. I enjoyed it when they referred to practical applications for the technology...it is easier to learn when you learn in the context practical application.. They also encouraged me to get acquainted with Learning Support Center. I didn't really understand that that was also for me, not just for people who had learning issues..
- You don't need to contact me, but feel free to do so if you have any other questions for me. This is a wonderful program for everybody."
- Thanks for resting my password. Thanks for telling me how to do it myself Delwin. I couldn't get into it all week because of weather
- Delwin was of great assistence to me thank you for helping me with my ed mail account.
- Costumer service was great Delwin did a very good job showing me all the steps making it very easy to understand.
- Delwin helped me today. start have really good service it was really helpful with my problems about the new email system in campus (edmail) thank you
- Feedback Concerning BlackBoard Support Line "I appreciated getting the response about there having been a problem with the redirection of edmail. I am not sure if the general edmail help phone line is affiliated with your service, but I do have feedback for them. I spoke with 3 people on the general ""edmail help phoneline"". The first person I spoke with was adamant that the problem was with my computer. He actually started to speak with a raised voice. I would hope that it is just a matter of lack of training/understanding on his part and not a general attitude that he uses for all issues/callers. I called back twice and eventually the third person was able to assist me. I'm not sure if this feedback form is the correct place to be voicing this and I'm sorry if it isn't applicable.Thanks again for the follow up!"
- The person work there was very nice and helpful.
- New student to Edmonds this spring. Stop into Start to learn about what they do and to rest my blackboard, edmail and forwarding edmail to my phone. I came from EvCC and they have nothing compared to Start. Thanks Del for spending time with me getting set up. I will diffidently will be back and possible volunteer with you guys.
I'd like to also thank my team for making this happen...!!
Willy Morote - Internal Operations
Don Voges - Remote Operations
Lovey Ray - Special Projects
Nick Giovanni - Application Development
Andrew Yoon - DeskSide Support
Kingson Yam - DeskSide Support
Delwin Inness - DeskSide Support
Donna Yusaf - DeskSide Support
Elizabeth Cardany - DeskSide Support
Rodney Cook - DeskSide Support
Janna Nguyen - DeskSide Support
Sharooq Syeda - DeskSide Support
START - Student Technology Advice & Resource Team
Lynnwood Hall Room 305 -- Visit us online at start@edcc