Maman Jolie Inc. Policies

   

Privacy   |   Shipping   |   Refund   |   Returns   |   Exchanges   |   Back to Maman Jolie

Your Privacy

Thank you for shopping at mamanjolie.com. Ensuring the privacy and security of your personal information is very important to us. Our privacy policy outlines how we use the information we collect from you.

Collected Order Information

Any personal information we collect to complete your order transaction is strictly used to complete your transaction, we never reuse your information for unwanted sales initiatives.

Our Email List

We offer those who sign-up for our email list advanced notice of sales, new merchandise, and other Maman Jolie News. We respect your privacy and never sell or rent your email address to other companies. If you would like to unsubscribe from our email list, Contact Us. We will remove your name from our email list as soon as possible. Please recognize that you may receive another email before we are able to remove you.

Secure Shopping

Orders place on our site are encrypted using SSL technology provided by Paypal’s payment system. At this time we only offer Paypal although you may make a purchase with a certified Money Order via a United States Bank. You must Contact Us for further ordering information.

Shipping

We appreciate your patronage and will send your items within 3-4 days of order completion. We primarily utilize USPS for our shipping needs. Most orders take between 3-14 business days once shipped to reach there destination. If you’re concerned about your order please Contact Us and include your order number in the subject line and someone will get back to you within 24-48 hours. Maman Jolie is happy to help locate your item but please wait the total 14 days after ship date before contacting our sales team.

Refund Policy

We understand that ordering clothing during a time when your body is rapidly changing can be a challenge. We offer our mothers-to-be the opportunity to return items that do not fit. Clothing must be returned unworn and unwashed within 15 days from the day you received your order.

Upon return of unworn and unwashed products we will happily send you a full refund via Paypal of your original item price plus original shipping cost.

Returns

To make a return we ask that you Contact Us prior to shipping your items back. Please include your name, shipping address, phone number, description of issue with item and order number. To proceed with your return please send your unworn and unwashed garments to:

Maman Jolie, Inc

ATTN: Returns

7322 Colombia Drive

Buena Park, CA 90620

United States

Exchanges

Exchanges can be made on any item with 15 days of of order receipt. All garments must be returned in unworn and unwashed condition. To make an exchange we ask that you Contact Us prior to shipping your items back to confirm we have the size you require. Please include your name, shipping address, phone number, description of exchange requirements and your original order number. A sales associate will contact you if further details are required or to confirm your exchange.

Upon exchange confirmation please send your unworn and unwashed garments to:

Maman Jolie, Inc

ATTN: Exchanges

7322 Colombia Drive

Buena Park, CA 90620

United States

Once we recieve the items back we’ll ship you your requested exchange at *no additional cost to you.

*Please note that if you choose to exchange your item for another higher priced item we will send you a request via paypal for the additional cost.

International Policies

We welcome international sales and will do our best to safely ship to your country of residence.

International Customs, Tariff’s and Taxes

Duties and taxes are determined by the customs agency within the destination country. Duties and taxes are assessed based on the value of the order and are the responsibility of the recipient to pay. Maman Jolie represents all international orders as “Merchandise” and lists the actual purchase price.

International Returns and Exchanges

Returns and exchanges from international countries are happily accepted by following the same instructions for domestic refunds and returns. However, maman jolie reserves the right to make a refund less shipping cost if the shipping cost exceeds the costs of the order.

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