Strategies for trouble-free test taking and assignment submission in Blackboard Learn 9.1

Since the Internet is still not a perfect communications medium, you may experience occasional glitches in the transfer of data back and forth between your computer and Blackboard.  This is normally just a minor inconvenience, but, if it happens during a test or when you’re submitting an assignment, you have a more serious problem.  Here are some strategies likely to make your test-taking experience in Blackboard trouble-free:

  1. Watch the tutorials on taking tests and submitting assignments on Blackboard Learn at http://ondemand.blackboard.com/students.htm.
  2. Re-boot your computer shortly before taking your test or submitting your assignment to ensure that the operating system (Windows or Mac OS) is in the best shape possible.
  3. Do not run unnecessary programs while taking a test or submitting your assignment; they consume system resources making your system less stable.
  4. If possible, please use a desktop or laptop computer rather than a mobile device when taking your test or submitting your assignment.
  5. Do not take the test or submit your assignment at the last minute.  If you have a problem, your instructor is much more likely to be accommodating.
  6. Do not use Internet Explorer as your web browser when taking tests or submitting your assignment; it is more likely to experience problems. Both Firefox http://www.firefox.com) and Chrome http://www.google.com/chrome are excellent, free alternatives.
  7. If you’re using a PC, be sure your Java Runtime Environment is updated and healthy.  Here’s a tutorial on how to do that: http://online2.sdccd.edu/tutorials/java/java.html.
  8. Save your answers to test questions as you select them; this will keep your test attempt active.  If you are answering an essay question, save the question at least every 10 minutes or so in order to avoid being kicked out of the test for inactivity.  Once all questions are marked with “Saved” hit the Submit button.  Wait about 30 seconds after you answer the last question on the test before clicking Save and Submit.
  9. If your test attempt is interrupted, log out of Blackboard and back in, and try to re-enter the test immediately.  You will probably be able to pick up where you left off.
  10. If you cannot re-enter the test, let your instructor know IMMEDIATELY via the instructor’s preferred mode of contact.  This will enhance your credibility with your instructor.
  11. If, in spite of taking these precautions, you have repeated problems taking tests or submitting your assignments, please contact SDCCD Online Learning Pathways (support@sdccdonline.net/619-388-7330) for help.