Student: Moodle FAQs Moodle ISU

What Browser Should I Use?

Students should use Mozilla Firefox when working in Moodle ISU. Other software may be required by your instructor depending on the structure and content of the course. See An Introduction To Moodle for Students if you need additional information.

Note: Some third party add-ons and plug-ins may cause conflicts with Moodle. It is important, especially when doing an important activity - like taking a quiz, to disable extra add-ons and plug-ins to help you to be successful.

The ITRC does not recommend using Internet Explorer when accessing Moodle ISU due to the high probability of encountering browser-related issues such as the inability to take a quiz or submit an assignment.

How Do I Access Moodle ISU?

Your Moodle ISU username and password are the same as for your ISU email. If you do not know your email username or password, contact the IT Service Desk at 282-HELP (4357) for assistance.

How Do I Change My Password?

To change your password for both your ISU email and Moodle ISU, go to the ISU Password Change Form.  

If you need help changing your password, contact the IT Service Desk at 282-HELP (4357) for assistance.

How Do I Find My Courses?

If your course is not listed in the Moodle ISU course menu, contact your instructor. Instructors control access and availability of Moodle ISU courses. You may need to request that your instructor release a course to students before you can see the course content. Be advised that not all ISU courses have a Moodle ISU component. Contact your instructor if you have problems finding your course in Moodle ISU.

What Internet Connection/Wireless Networks Should I Use?

It is recommended to utilize broadband internet (e.g., DSL, Cable, etc.) when engaging with online materials in Moodle ISU. Some courses include video and large media files that require extra bandwidth to function properly. Assessment activities (i.e., quizzes, assignments, etc.) can be unreliable if taken on a low bandwidth or wireless network environment (on or off campus). Plan accordingly if you wish to have a positive experience.

What is the Maintenance Schedule for Moodle ISU?

The University has planned maintenance windows during the week when Moodle ISU and other ISU systems and networks may be unavailable. During the scheduled maintenance, you may experience anything from slow response, limited access, or no connectivity; or you may experience no interruption whatsoever. Maintenance notices will be posted on your Moodle ISU front page when maintenance is required by the University. It is recommended that students plan course work outside these maintenance windows. The following days and times are set aside for maintenance:

Tuesday evenings 11pm – Wednesday mornings 6am

Wednesday evenings 11pm – Thursday mornings 6am

Thursday evenings 11pm – Friday mornings 6am

Note: Emergency and time-critical maintenance or repairs may be performed outside of the normal maintenance windows.

If you have any additional technology questions, contact the IT Service Desk at 282-HELP (4357).  For questions about your course in Moodle please contact your instructor.

This work was done by Instructional Technology Resource Center at Idaho State University and is licensed under the Creative Commons Unported License. To view a copy of this license, visit Attribution Noncommercial 3.0 United States or send a letter to Creative Commons, 444 Castro Street, Suite 900, Mountain View, California, 94041, USA.