Student: Top 10 Questions Moodle ISU

  1. Which web browser should I use for Moodle ISU?

Mozilla Firefox should be used when working in Moodle ISU. You can download Firefox for free from the Mozilla website. The latest version of Firefox is the best browser to use for Moodle ISU, particularly when compared to any version of Internet Explorer. It is recommended that you do not use Internet Explorer when accessing Moodle ISU due to the high probability of encountering browser-related issues such as the inability to take a quiz or submit an assignment.

  1. How do I stop Moodle ISU from sending me so many email messages?

You can limit the emails you get from Moodle ISU by changing the notification settings in your profile.  To do this, Click on your name and the Edit profile link. Under Email digest type you can change the settings of how often and how much content is provided in the notification emails you receive. You can also change the Forum auto-subscribe settings to determine if an email will be received at all.

Note: Instructors can force students to be subscribed to forums (which will prevent you from completely blocking emails from Moodle ISU). If subscription is forced, you can condense the messages to one email each day using the Email digest type settings.

  1. When do I see my courses at the beginning of the semester?

Most Moodle ISU courses are made available on the first day of class.  However some  instructors may choose to give access sooner or block access to the course. If you are having difficulty accessing your course, please contact your instructor.  

  1. How can I access my grades?

Grades can be accessed from the Administration block on the side column of your Moodle ISU course homepage. If a grade has not been entered into the gradebook, you will see a dashed line. Please communicate with your instructor if you have questions about your grades.

  1. Why can't I see my course in Moodle anymore?

Student access to courses is removed approximately three weeks after the end of the semester. Instructors can hide a course while they modify the content or if they decide not to utilize Moodle ISU as a student resource during the semester. Contact your instructor if you have specific questions regarding your access.

Note: Students are removed from courses if they do not pay their fees.

  1. Who do I contact with Moodle ISU questions?

If you have specific questions related to your course, you should communicate with your instructor. Technology-related questions may be directed to the IT Service Desk. The IT Service Desk offers technical support to students. You can call (282-HELP), or  email (, or visit the website to find information.

  1. How do I submit assignments?

Instructors should establish a method for you to submit assignments when the assignment is given. Instructors may request assignments to be submitted in a paper-based format, emailed, or uploaded in Moodle ISU. Please communicate with your instructor to ensure that your assignments are submitted appropriately.

  1. How can I take an exam again if I lose my connection to the Internet?

Students are expected to choose an environment with reliable Internet connection when taking an exam. A consistently reliable way to take an online Moodle ISU exam is using the recommended browser (Firefox), a wired high-speed connection and following the general software requirements for Moodle ISU. Exams should not be taken over dial-up connections or on wireless networks. Note: Instructors hold discretion to refuse or allow remediation for a missed exam.

  1. Why can't I play videos in Moodle?

You might have problems seeing content if:

  1. The pop-up blocker is blocking pop-ups from Moodle ISU. Pop-ups from Moodle ISU can be enabled in your Firefox browser by going to Tools > Options > Content > Exceptions (the first button from the top). In the "Address of website" field, type: *
  1. How do I change my profile picture?

Find the "My Profile" area in your navigation block and click on it. Once you've clicked on it, it will show a "View profile" link; click on that link and you will see your profile information listed. Once you've navigated to that page you will see in the Administration block a link for "Edit profile." From the edit profile page you can scroll down to the "user picture" block, where you can "choose a file" and upload a new user picture, using the "upload a file" tool.

If you have any additional questions regarding Moodle ISU, please contact the ITS Help Desk at 282-HELP (4357) or your instructor.

This work was done by Instructional Technology Resource Center at Idaho State University and is licensed under the Creative Commons Unported License. To view a copy of this license, visit Attribution Noncommercial 3.0 United States or send a letter to Creative Commons, 444 Castro Street, Suite 900, Mountain View, California, 94041, USA.