Library 2.012 Moderator and Presenter FAQ
This document should help to identify any common questions that come up during the Library 2.011 conference for volunteer moderators and presenters. Please ignore the notes at the bottom as we sort through topics. :)
- Please discourage presenters from using webcam video or application sharing in if there are bandwidth issues.
- Individual participant slowdowns - recommend logging off, can also so preferences > session > connection
- "Chipmunking" (or the sound of a voice like after inhaling helium) is the system catching a participant back up to the live stream.
- PowerPoint Slide Loading Problems
- Try compressing the images in the slide deck. Look in PowerPoint or OpenOffice help files as this feature is activated differently in different version.
- Try clearing out extraneous slides from whiteboard
- If PowerPoint is not loaded on the machine trying to upload the slides, then the process cannot take place because the PowerPoint engine is needed for the conversion. Solutions:
- Load PowerPoint on computer (time and $) - not first choice
- Load OpenOffice on computer (time) - not first choice
- Send PowerPoint file to someone else or another machine that does have the PowerPoint program and who can connect to the session and upload - best solution
- .pptx not supported. Solutions:
- Open file in PowerPoint, save as .ppt file instead.
- Open file in PowerPoint, save as .jpg image files
- PowerPoint running on the computer. Solution:
- Rooms should be closed when they reach 700 participants (we’re not likely to see this, but just in case). This is done by going to the menu Tools > Moderator and UN-checking the “Allow new participants” option. Then let Steve know the room has been closed so that he can put a note up on the main conference page of the website and also Tweet out.
- Slide Decks (these problems will typically represent that a presenter did not take or follow the training, so just do the best you can):
- Presentations must be in PowerPoint or Open Document formats to load into the whiteboard. Apple Keynote presentations must be converted. A set of exported image files can also be uploaded. Instructions for how to convert slides to images.
- If a presenter doesn’t have PowerPoint or OpenOffice loaded on their computer and cannot upload slides:
- Have them send the presentation to you (consider using http://www.dropsend.com) and you load it for them.
- If the slide deck is too large.
- Ask them to minimize the presentation (OpenOffice has a menu item for this, different versions of Office handle it differently, but usually associated with clicking on an image in the presentation and then looking for a
“minimize all images” option or button.
- Java file not/won’t start. Java web start. If other Mac users have this problem:
- 1. In Finder, select the meeting.jnlp that Blackboard downloaded
- 2. From the context menu, choose "Open with..."
- 3. Hope that one of the choices is Java Web Start
- We have seen issues with Java 7, and one of our faculty members had major issues after updating to Java 7 Update 7.
Blackboard is actually recommending that users stay away from Java 7 altogether, as well as Java 6 Update 33 or later.
We had a dialog with a senior support engineer at Blackboard Collaborate a few weeks ago and they're recommending that users stay on a specific version of Java (Java 6 Update 32) until Oracle fixes the outstanding issues with Java 7. Java 6 Update 32 can be obtained at:
- Using the main menu, go to View > Restore Default Layout
- Steve’s Cell Phone Number - Please only use in an emergency
- When people want to moderate a specific session--try to accommodate.
- People who have back-to-back sessions