LIS Focus: Summer 2011
Below you will find the Summer 2011 edition of the LIS Focus document that outlines the activities that we are focusing on this summer.
In addition to this quarterly snapshot of what’s keeping us busy, we still have our goals and our projects that provide another view into the on-the-ground view of what we are doing to achieve our longer-term vision for how LIS can support the ambitious goals of the College. As a reminder, the idea behind these quarterly snapshots is to provide a check-in to make sure that our annual and multi-year initiatives are making steady progress week-by-week, and to provide a transparency into what our priorities are within LIS and beyond.
I have highlighted those activities that have the broadest impact across the organization and across campus, with the thought that these are the activities that people need to pay most attention to in order to avoid potential disruption of service or other communication problems.
RESEARCH & COLLECTION SERVICES
- Make improvements identified by Assessment process: special focus on ILL handbook documentation and wiki.
- OCLC Knowledge Base implementation.
- DVD collection: We will reprocess and rehouse the DVD collection, transferring it into locking security cases.
- Re-class the portion of the DVD collection that currently uses the local call no. scheme (MCTR)
- Planning for RDA during the summer, assuming LC decides to adopt it. If they do not, my inclination would be to follow their lead - update: the national libraries have decided to continue to refine and change RDA, and are now looking at adoption some after 2013.
- Implement the Digital Center/Committee.
- Continue cataloging and processing of large Chinese gift from Bowdoin and large classical CD gift
- Finalize and announce roll-out of eBook collection
Reference & Instruction
- Web pages: Updating guides with advice about Summon and new screen shots for MIDCAT and go/lib
- Moodle Implementation: Liaisons have received training in Moodle and WordPress, documentation (QuickStart and FAQ) is in progress. Support model is nearly complete; waiting for decision regarding hosting solution.
- Music Library: staff workshop on finding and using music materials at Davis Family Library planned for August.
- Information literacy: hoping to get approval for pre-test of first-years; deciding how each skill will be taught and whether additional online tutorials/guides are needed
- Liaisons: List of roles and responsibilities finalized, will start getting the word out (what we do and why do we do it) to LIS staff this summer.
- First-year seminars: Liaisons have been assigned to each, planning will take place over the summer. Also, we’re creating an online guide to tech and research resources for first-year seminars.
- New faculty, new students: Trying to coordinate research/tech orientation plans and materials for both groups
ENTERPRISE APPLICATIONS & SYSTEMS
- Network Infrastructure Upgrades: Residential hall network upgrades that provide for enhanced performance and reliability have been completed and new comprehensive wireless services deployed. Final “on-site” wireless signal strength verification is scheduled to be completed before fall. Less than 30% of academic and administrative buildings network equipment remains to be replaced that include the Library, Proctor, Marble Works, Stone Mill, Court House, Painter, Emma Willard, and part of FIC.
- Wireless Service Architecture and Network Registration: We are redesigning how we advertise wireless services to provide streamlined access for Faculty, Staff and Students as well facilitate guest registration while implementing new security and account management features.
- Change Management, systems and service inventory: Planning change and evolution of IT systems in a highly integrated and complex environment is increasing important, we are examining more formal and collaborative change management tools designed to facilitate communication and minimize disruption.
- Evaluating Cloud Services: How can Middlebury best take advantage of Cloud service offerings that include email, document sharing and storage, collaboration and conferencing? We’ll be embarking on a formal process to identify and evaluate Cloud computing and what services we should transition and/or integrate with existing systems.
- Disaster recovery planning and testing: As the day to day activities of Faculty, Staff and Students increasingly rely on technology; the consequences of service failures become more disruptive and expensive. We are building out a test environment, isolated from production customer facing services that, along with operational process and procedure changes, allow us to test backup and recovery procedures, changes to systems that address security vulnerabilities and product enhancements, and deployment of new services in a manner that reduces risk of unexpected production system/network failures or unexpected behavior.
- Migration to SunGard Hosted Banner Environment: LIS has entered into a hosting agreement with SunGard as of July 1, 2011. The rest of the summer will consist of examination and migration with a go-live date forthcoming.
- Hyperion Migration to Sunguard Hosted Environment: LIS will relocate our Hyperion Reporting System to a Sunguard Hosted Environment and upgrade from Version 9 to Version 11.
- Implementation of Nolij Document Management: Nolij Web 6 was selected as our electronic document management solution. The first functional area to go live will be undergrad Admissions.
- Implementation of Banner Workflow: The Banner Workflow module creates an automatic notification trail based on data changes in the system. Implementation will take place after the migration to the hosted Banner environment.
Web Application Development
- Moodle LMS implementation and training for fall
- Constituent Gateway pages and Portal project
- Identity Management Project
- Platform Evaluations: E-commerce, Hiring Manager, Student Room Selection
Helpdesk Service Requests
- Faculty computer upgrades/New faculty computer distribution
- Student purchase recommendations
- Build more smart classrooms.
Overall goal: Replace the media equipment in the oldest smart classrooms. Divide classrooms into Tiers and create a template for each to streamline support and ease the construction of new and upgrading of old classrooms. Find an additional contractor or two to help us with smart classroom design and upgrades.
In the last quarter we upgraded the equipment in MBH 216, 219 and 220.
In the coming quarter we are working on the new MCFA classrooms and planning the upgrades for Kirk and the Grille.
- Improve the way event and screening support requests are processed
In this past quarter, as an interim solution, we published online the Event Schedules that are staffed by Media Services. This will allow customers, the Helpdesk, Circulation, etc to look-up who is scheduled to support a particular event - a popular request in the past.
In the next quarter we still need to further streamline and automate the event/screening support process. This will involve replacing Filemaker Pro databases with R25 and/or Heat and/or another solution.
- Ensure that the Media Services group can program classroom systems (either Crestron or Extron).
Overall goal: This will reduce upgrade expenses for classrooms, allow us to upgrade and build more classrooms per year, troubleshoot new classrooms better and greatly enhance team spirit.
This quarter Petar received his Extron certification and, in addition to Scott Witt can program Extron classroom systems. Furthermore, Stewart Lane successfully passed the first Crestron programming exam.
In the next quarter, Stew will continue his Crestron certification path and Petar hopes to join in, as well.
- Refresh the lecture capture system (Accordent).
Overall goal: Find easy(er) ways for streaming events (which may resolve overflow issues).
This past quarter, in MBH 216, we installed a new lecture capture system. The new system can export the video in MP4 format, reducing the time it takes to get a web-ready video. The new system (NCAST) can also be fully automated allowing either a customer or a technician to start recording very easily.
In the next quarter we are researching this capability further - the goal is to implement a system that is ready for a customer to just push a button and the lecture will be recorded and published.
Labs and Public Computing
Overall goal: Learning how to deploy (and deploying) dual-boot macs in labs and classrooms.
During this past quarter we created a proof of concept dual boot Mac.
In the following quarter we hope to integrate what we’ve learned into our existing deployment process, automating as much as possible.
Overall goal: Improving our virtual machines to better serve students: Continuing the expansion to virtual applications and virtual printing. Formalize how the virtual computer lab is used, its capacity and how much growth costs.
In this past quarter we performed additional testing for the LabSTOR project. In addition, we have a proof of concept Windows 7 virtual lab machine.
In the next quarter we hope to integrate what we learned from the proof of concept into the existing virtual lab deployment process. In addition, we expect more work around the LabSTOR project.
Overall goal: Deploying Windows 7 to labs. Implement a quarterly / 3-month update to the lab image. Testing software packages after they are deployed, in a timely and consistent manner. This will require working with faculty to create test files and scenarios for the software they need. Alternatively, we can continue to rely on faculty to test the software that we've installed upon their request. (Note that successfully installing a software application and opening it does not always test whether all its features are functional).
This past quarter we participated heavily in the Windows 7 evaluation process and staff PC upgrade cycle. While this did not allow us to test 7 specifically for labs, we still managed to learn much about 7 that will be useful in a lab environment.
In the next quarter we hope to create a proof of concept Windows 7 lab, introduce it to faculty, students and staff.
Telephone Services (and Printer Management)
- Replace Equitrac with Papercut to consolidate copying and printing charge system for students
- Printer Workflow: Work with the Helpdesk to establish a smooth workflow for new and replacement printer/multifunction devices. Examine and make recommendations for tools to make tracking these devices easier and more accurate. The ultimate goal is to reduce the number of devices on our network to save money and to reduce our carbon footprint.
- Emergency Notification System: Implement new Emergency Notification System before the Fall semester.
- DVD re-casing/re-shelving project
- Fall student scheduling, training - moving schedule to Google from Outlook
- Re-examining workflows with addition of Music materials
Education & Training Team
- Present recommendations for spring goals to Area Directors and work with them to determine next steps.
- Work with appropriate groups to launch LyndaCampus (video-based online learning) at Middlebury and MIIS.
LIS Website Team
- Marketing the LIS Website (& LIS systems & services): how can we help draw attention to key parts of the site, focusing on a variety of audiences (students, faculty, staff, summer students, etc.)
- LIS Website assessment: User needs analysis for LIS website and follow-up usability testing
- We have crafted and adopted a new charge which focuses on four target zones: policy review, security practices, security education and risk assessment.
- We continue to use the SaaS form to evaluate products and services that are being considered for purchase. We have begun work on revising this form to streamline and possibly web enable the process.
- We completed our recommendations to the Area Directors and are in the process of revisiting those recommendations for a status check on where they relate to our current environment.
- We have begun drafting a recommendation for virus mitigation and disk imaging procedures.
- Have continued monthly info-sec / IT conference calls with area schools and have organized an in-person conference of these schools here at Middlebury.
- We will revisit and update our study of the service points adjacent to the Davis Library Atrium. If it is determined that the Info and/or Ref desks should be renovated, we will work with stakeholders to plan for such.
Curricular Technology Team
- LMS implementation and training for fall
- Assessment - beginning next round of assessments.
- Strategic Planning - Working with schools, offices, and departments across campus to better link our planning efforts with their own planning efforts, to ensure that our strategy supports the College’s needs.
- Disaster recovery/Business Continuity planning - refreshing the inventory of important technology-dependent processes that contribute to the continuity of our academic and business operations
- Policy Review - Updating or creating new policy on network security, change management, backup and restore, incident response, and server configuration.