Quick Setup Guide

Jazinga Cloud

IMPORTANT (please read carefully)

Dialing 911: You may not be able to contact 911 or equivalent emergency services though the Jazinga appliance in the event of a power failure, network, internet, or VoIP provider outage, or other service interruption. It is important that you establish and maintain a separate method of dialing 911 - using a cell phone or a standard phone plugged into an active telephone jack, for example.

Power Outage: In the event of a power, network, or telephone service outage, the Jazinga appliance will not function.

Providing 911 Location Information: Depending on the state and/or country in which you are using the Jazinga appliance, you may be required by law to provide your VoIP provider(s) and/or 911 emergency services with the correct phone number and address associated with your VoIP service. The Jazinga system does not provide this information. It is your responsibility to comply with this law if it applies in your jurisdiction.

FOR MORE INFORMATION:

This is a quick setup document only. Further information on the Quick Setup wizard and other ongoing administration tasks is available in the Jazinga User Guide.

After initial setup, two portals are available for the maintenance and administration of your Jazinga system:

The Jazinga User Portal facilitates basic user tasks, such as voicemail management, password maintenance, and call forwarding setup.

The Jazinga Administration Portal provides advanced configuration features, including the setup of auto attendants, conference calling, and call routing.

Both portals are available by using a web browser to access: cloud.jazinga.com 

For assistance with your Jazinga product, contact Jazinga through our community support website at: getsatisfaction.com/jazinga.

Package Contents

Jazinga Appliance

Power Cord

Ethernet Cable

AC adapter style plug

Quick Setup Guide

Step 1: Hardware Setup

Connect the Jazinga appliance and desk phones to your network

  1. Connect any VoIP phones that will be used with the Jazinga system to your network, and ensure that they are powered on. All phones that will be used with the Jazinga appliance must be in their factory default state. Refer to the user manual for your phone for factory reset instructions.
  2. Connect the Jazinga appliance to your network via the included ethernet cable.
  3. Connect the Jazinga appliance to a power outlet via either the included AC adapter style plug, or the included power cable.

IMPORTANT Hardware Setup Notes:

  • The Jazinga appliance must always be connected to your network using an ethernet cable.
  • The Jazinga Appliance does not act as a router. You must have another device on your network that routes internet traffic, and assigns IP addresses to your PCs and phones.
  • The Jazinga appliance may be connected directly to a power outlet in the style of an AC adapter, or may be connected to the outlet via a power cable. The connectors for both options are included with the appliance. Use only one of these methods to connect the device to power.

Step 2: Create an Administrator Account

Create an account to administer the system

  1. Navigate to https://cloud.jazinga.com/start from any PC that is connected to the same network as your Jazinga appliance.
  2. Read through the terms of service.
  3. Click the checkbox next to I Accept The Terms of Service.
  4. Click the Continue button.
  5. Fill in the Email Address, Password, Confirmation, First Name, and Last Name fields for the person that will be administering this system. An extension will have been automatically selected, but may be changed if desired. Note that this account will be able to add, change, and delete all features and settings on the system. Please ensure the person you assign should have these privileges. Non-administrative users will be created later on in the setup process.
  6. If the administrator will be making use of a VoIP phone, click the Select Phones to Assign dropdown box, and click the name of all phones that should be assigned to the administrator.
  7. If the administrator would like to enable basic integration between the Jazinga appliance and their mobile phone, enter their mobile telephone number in the Mobile Number field. For more advanced mobile integration options, please refer to the full user guide.
  8. Click the Save button to create the administrator account.

Step 3: Complete Setup Walk Through

Navigate through the setup walk through

  1. The Jazinga appliance contains a three step walk through of basic setup steps. Read each set of help text, then click anywhere on the screen to proceed to the next step.

Step 4: Add Additional Users

Create additional users, assign phones, and configure mobile integration

  1. On the People page, click the Add Person button.
  2. Fill in these fields in the same way that the administrator’s information was filled out, including the user’s email, name, mobile number (if desired) for basic mobile integration, and assigned phones. Note that there are no fields for assigning a password to the user. The user will receive an email from Jazinga, sent to the address specified in the Email Address field on this page. The email will contain instructions for the user to set their own password on the Jazinga appliance.
  3. Click the Save button to create the account.
  4. Repeat the above steps for each additional user that needs an extension on the system.

Step 5: Add a Phone Service

Configure a VoIP phone service to make and receive calls from the public telephone network

  1. Click the Next button in the bottom right corner of the screen. This will load the Phone Services page.
  2. Click the Add Phone Service button.
  3. Fill in the Phone Number, Username, Password, and Server fields with information supplied by your VoIP provider.
  4. Click the Test button. The Jazinga appliance will attempt to register with your provider and make a test call to the Jazinga test service.
  5. If the test was successful, you will see a green Success message on screen. Click the Close button to proceed. If you see a failure message, click the Close button and then double check the information you have entered for your VoIP service. Note that the Jazinga appliance will let you save a VoIP service that does not pass testing, however it is likely that you will not be able to make or receive calls using this service until the errors are corrected.
  6. Under the Incoming calls for section, the built-in auto attendant application will be selected by default. The built-in auto attendant directs callers to enter the extension they wish to reach, or to push pound (#) for the company directory. If calls received through this phone service should be directed to a different location, select the desired location from the drop down box. 
  7. Click the Save button.

Step 6: Publish Changes

Publish all configuration changes to make them active on the Jazinga appliance

  1. Click the Next button in the bottom right corner of the screen. This will load the Publish page.
  2. Click the Publish Changes button. The Jazinga appliance will communicate with the Jazinga Cloud service to check for firmware updates, and then activate your most current configuration. Note that on a brand new system, firmware updates may be waiting and may take several minutes to download and install.
  3. Once the publishing process is complete, click the Finish button. The Jazinga appliance is now configured, and ready for use.

Congratulations!

Your Jazinga appliance is online and configured

Your Jazinga appliance is now ready for use. For assistance setting up additional features, such as conference calling, additional teams, or mobile phone integration, please see the Jazinga community support website at getsatisfaction.com/jazinga.